Spotlight Magellan: Get to know Mary Bozza Wise

Spotlight Magellan gives colleagues and those we collaborate with the opportunity to get to know Magellan employees through facilitated interviews that explore their personal interests and the meaningful work happening across Magellan. Through intentional engagement, Spotlight Magellan fosters a sense of community and connection, and highlights the impact demonstrated by individuals in their roles at Magellan.

This month, we’re getting to know Mary Bozza Wise, senior manager, customer experience analytics.

Continue reading to learn more about Mary:

Describe a typical workday in your life.

Our work runs in distinct cycles – survey preparation, survey distribution, data collection and reporting. We are in our busy season of survey distribution and data collection. This means a lot of my day is spent in Qualtrics, our survey application, and Outlook. I check response counts in our active survey projects, make sure all is running well in Qualtrics, and then go to our Magellan Experience inbox in Outlook to make sure there aren’t any items that need follow-up by my team or forwarded to other groups for follow-up. I also make sure my team members have what they need to complete their tasks for the day/week and help move through any barriers they are experiencing. I do a good bit of programming, testing and consultation for the Qualtrics application to support data collection efforts beyond experience surveys that algin with the needs of our end users. I support our business owners throughout the survey process to make sure we are meeting requirements and using our resources responsibly. If questions or issues come up, I work with the appropriate folks to reach a reasonable solution. As one of my managers said early in my 25 year Magellan career, I make sure the trains run on time.

I am also the chair of the Magellan chapter of cPRIDE. While not a daily task, I do spend time weekly meeting with our chapter leaders, the other Employee Inclusion Group (EIG) leaders and creating or supporting content to create a supportive community for our members. I learn so much from this community and am honored to represent the group to the best of my ability. For over a year, I have been posting daily affirmations on our cPRIDE Teams channel to share community, support and connections in a positive way. It’s a small thing but it means a lot to me especially on tough days when a little smile goes a long way.

What are you currently reading and/or watching?

Currently, I am reading Joan Life Beyond the Script by Joan Lunden.   As someone who watched her co-host Good Morning America, I can connect to the televised events that she shares. Her story overall is very compelling for anyone who wonders if they can forge their own path in both work and life.

What is your favorite thing to do during your time off?

I’m a big reader and fan of puzzles. I read in any version – audio book, e-book or physical book – but prefer to listen to biographical and historical books and read anything else. I participate in our library’s puzzle swap, so I can try new puzzle challenges. One of my favorites is this one I completed with my Mom last Summer. I’m a BIG fan of artist Frida Kahlo and this puzzle was a good balance between forward progression and challenge.

What do you like best about your current position?

All the people I work with throughout Magellan over the course of my career. I get to interact with multiple teams and learn what they do. There’s always something new to learn, share or figure out. I like digging in behind the scenes to see how things work and, where appropriate, think of ways to make the process better.

How do you feel you excel in supporting your team(s)?

For my direct reports, I really try to help them meet work goals and personal goals. For teams I support, I enjoy and excel at listening to what they want to achieve and guide them to the best possible path to get there. It’s like solving a puzzle in the day to day.

What is the best career advice that you have received or have learned through your own experiences?

Listen to the end users and listen to the front line. When I was in graduate school, I was a scheduler for a very busy endocrinologist. I spent time listening to what the patients wanted even when it was difficult. I found solutions that worked for the patients and the doctors, making the work in the office easier for everyone. I listened and they listened. Even if I can’t give people exactly what they are looking for, being listened to helps smooth out the process of reaching a goal/solution.