Spotlight Magellan gives colleagues and those we collaborate with the opportunity to get to know Magellan employees beyond the surface through facilitated interviews that explore their personal interests, experiences, and aspirations. Through intentional engagement, Spotlight Magellan fosters a sense of community and connection, strengthening relationships and creating a more enriching shared experience.

This month, we’re getting to know Micaela Caulkins, manager of human resources service operations. Micaela has been with Magellan since 2018.

Continue reading to learn more about Micaela:

Describe a typical workday in your life.

My day centers around leading the HR Resource Team, which plays a key role in supporting employees by addressing their inquiries through VERN. I collaborate cross-functionally to ensure employee needs are met efficiently and effectively. In addition, I’m involved in process improvement initiatives aimed at enhancing the employee experience and optimizing HR systems. I also support HR related customer and regulatory body audits, manage regulatory reporting requirements and coordinate with Centene contacts on certain non-benefits related insurance matters. The variety and dynamic nature of this role keeps every day engaging and that is one of the aspects I enjoy most.

What is the farthest place you’ve traveled (or would like to travel to one day)?

My fiancé and I love to travel and experience different cultures. The farthest place I have traveled so far is southern Italy, which was beautiful to visit in early fall. One day, I hope to explore New Zealand especially for the hiking and its incredible natural scenery.

What’s the best piece of advice you’ve ever received?

The best piece of advice I received is that growth happens outside of your comfort zone. It is something I remind myself of often whether I’m taking on a new project at work or trying something new in my personal life. Every challenge is an opportunity to learn and grow.

What’s your favorite thing to do on the weekends?

I love spending as much time as possible outdoors on the weekends. My ideal weekend starts with coffee from one of my favorite local spots, followed by hiking, a beach walk, a tennis match or quality time with family and friends.

Do you have any pets? Tell us about what quirky personality traits your animals have!

I have a labrador retriever named Finn, and he has such a fun-loving personality. He’s completely obsessed with soccer balls, if he sees one he’ll almost always steal it and sprint away like it’s his greatest prize. Finn loves meeting new people and dogs, and when he’s excited, he gets the zoomies and does tight little circles at top speed. Every so often, he’ll make a cameo in the background of a Teams call.

Practical strategies to prevent burnout, sustain resilience, and enhance wellbeing in today’s evolving workplace.

For those working in mental health and counseling, the concept of balance is more than a buzzword. It is a professional necessity. Clinicians are tasked with bringing empathy, presence, and emotional resilience to every session. But without proper attention to their own wellbeing, even the most dedicated professionals risk burnout or compassion fatigue. 

Recent insights (Krishnan, 2025) highlight practical strategies that help therapists and professionals in other high-stress fields maintain balance while sustaining their ability to deliver meaningful, high-quality care. 

The Role of Compartmentalization  

While it may be impossible to completely separate work from personal life, establishing clear mental transitions is key. For therapists, preparing intentionally for each session helps protect emotional bandwidth. For professionals outside of healthcare, similar rituals such as closing the laptop at a set time or creating a “commute” routine when working from home can signal to the brain that it is time to shift gears. 

The Power of Self-Care 

We often encourage clients, colleagues, or employees to invest in self-care. But do we practice what we preach? Prioritizing small but consistent habits such as a healthy diet, regular movement, hobbies, or simply time with loved ones can replenish energy reserves and keep stress from becoming chronic. 

Seeking Support  

Another powerful tool for preventing burnout is therapy itself. For clinicians, engaging in their own counseling provides a safe space to process the emotional challenges of the work. For professionals in any field, peer support, mentorship, or coaching can offer fresh perspectives and reduce feelings of isolation. 

Setting Boundaries  

Boundaries are more than time management. They are a declaration of value for both work and personal life. Protecting time off, saying no when necessary, and designating physical spaces for work and rest can help ensure that neither domain overshadows the other. 

Leveraging Professional Growth & Technology   

Continuous learning keeps work engaging and prevents stagnation. Structured professional development or specialized training can renew a sense of purpose. Meanwhile, technology such as calendar reminders, efficient case management tools, or project platforms can streamline tasks and free up valuable mental energy for meaningful work. 

Why This Matters Now  

In today’s post-pandemic world, where remote and hybrid work have blurred the boundaries between professional and personal life, intentional balance is not optional—it is essential. Creating structures that support wellbeing does more than benefit individuals; it sustains the overall health of organizations by reducing turnover, improving performance, and fostering resilience across teams. 

Work-life balance is not a one-time achievement. It is an ongoing practice. For mental health professionals and leaders alike, modeling and encouraging balance is one of the most powerful ways to sustain both personal wellbeing and professional excellence. 

Reference:  

• Krishnan, R. (2025). Maintaining Work-Life Balance as a Therapist. Behavioralhealthnews.org. Accessed 8/2/2025. 

About the Author 

Dr. Trina Hammonds is a field consultant with the Federal Occupational Health Employee Assistance Program. As a licensed professional counselor (LPC) and Certified Employee Assistance Professional (CEAP), she counsels and consults federal employees. Since joining Federal Occupational Health in 2020, Dr. Hammonds has worked with over 40 agencies based in Atlanta, Georgia. Recently recognized by the Atlanta Federal Executive Board for her outstanding collaborative efforts with the Department of Labor, Dr. Hammonds has worked hard to establish relationships between federal agencies and Magellan’s Employee Assistance Program. With over 20 years of experience in the public and private sectors, Dr. Hammonds has devoted her career to helping others. Dr. Hammonds resides in the suburban Atlanta area, where she enjoys spending time with her daughter and grandson. 

Mental health plays a crucial role in every aspect of life: work, relationships, physical health and overall wellbeing. Mental health screenings are a simple and effective way to check in on how you’re feeling and identify whether symptoms of conditions like depression or anxiety might be present. A mental health screening is a brief questionnaire designed to spot signs of potential concerns. It’s not a diagnosis, but it can help you or a loved one decide if it’s time to reach out for professional support.

Why screen?

• Depression and other mental health issues can affect anyone regardless of age, background or lifestyle.
• Screenings can catch early signs before symptoms become more serious.
• Early support can lead to better outcomes and prevent long-term impacts.
• Treatment can improve daily functioning and quality of life at work, school and home.

Visit MagellanHealthcare.com/about/bh-resources/mymh or call your program for confidential mental health resources.

Tough times can leave you feeling disconnected, anxious or off balance. Grounding techniques help shift your attention back to the present moment by engaging your body, mind or emotions. These small actions can support your mental wellbeing anytime, anywhere.

Anchor yourself with physical grounding

Physical grounding helps you feel present through breath, movement and your senses.                                           

• Breathe and stretch: Inhale deeply, stretch overhead and notice your body release tension.
• Feel with focus: Pick up a nearby object. Notice its shape, weight and texture.
• Pause and listen: Close your eyes. Listen to all the sounds you can notice for one minute.

Stay steady with mental grounding

Mental grounding helps redirect your focus from distressing thoughts to facts, patterns or tasks.

• Spot five things: Look around and name five things you see.
• List it out: Name as many animals or foods as possible in 30 seconds.
• Challenge your brain: Say the alphabet backward.

Find calm with emotional grounding

Emotional grounding helps you reconnect with comfort, strength or safety.

• Speak kindness: Say a calming phrase like, “I’m doing the best I can.”
• Press play: Listen to a song or podcast that makes you feel strong or uplifted.
• Picture peace: Close your eyes and imagine a place where you feel calm, safe or grounded.

A small moment of calm can be the first step toward steadiness. Try different grounding techniques and notice what helps you feel more present, supported and in control.

Visit MagellanHealthcare.com/Mental-Health for more information and helpful resources.

Spotlight Magellan gives colleagues and those we collaborate with the opportunity to get to know Magellan employees beyond the surface through facilitated interviews that explore their personal interests, experiences, and aspirations. Through intentional engagement, Spotlight Magellan fosters a sense of community and connection, strengthening relationships and creating a more enriching shared experience.

This month, we’re getting to know Kimberly Elias, sales executive for the employer market. Kimberly has been with Magellan since 2022.

Continue reading to learn more about Kimberly:

Describe a typical workday in your life.

A typical workday involves connecting with employers and insurance brokers in the Southeast and Midwest markets and sharing how Magellan can provide them with the best and most effective wellbeing solutions for their employees and their organization. My days involve extensive collaboration, outreach to decision-makers, education and navigating the complex nuances that come along with forging meaningful partnerships. I love strategizing and collaborating with my Magellan business partners and creating win-win situations for Magellan and our clients.

Do you have a favorite recipe you love to make (or have made for you)?

Coconut curry chicken is my go-to for some homemade comfort food. The secret ingredient is the right amount of garam masala and lemongrass.

In one word, how would your family and friends describe you?

Difference maker.

Who (dead or alive) inspires you and why?

My maternal grandparents will always be my biggest inspiration and my heroes in life. They were married for over 56 years and provided me with a very loving and stable childhood. They modeled unconditional love and showed me that no matter where you come from or what your circumstances are, you can create and achieve the life you desire. My pop pop was a country boy from Oklahoma who served his country and fought in World War II and the Korean war. My grandmother was an immigrant from Germany. They worked hard and loved their family. They taught me that what matters most in life are God, love, family, laughter and a home-cooked meal!

What’s your favorite thing to do on the weekends?

You will typically find me in the mountains on my mountain bike or hiking. I also volunteer as an equine therapy horse lead, which involves providing care to 16 horses and helping those with physical and mental health challenges. After a long day on the trail or on the ranch, you will find me in the kitchen cooking and enjoying great conversation with my adult kids.

Bullying isn’t just a schoolyard problem, it’s a pervasive issue that can follow children wherever they spend their time: in classrooms, on buses, at extracurricular activities and online. The impact of bullying is profound, leaving emotional scars that can last into adulthood. Children who are bullied are at higher risk for anxiety, depression, social withdrawal and academic challenges. 

Employees who are parents of children experiencing bullying often face additional stress that can impact workplace productivity, engagement and mental wellbeing. According to the American Psychological Association, workplace stress related to family concerns can lead to higher absenteeism, decreased focus and lower job satisfaction. By providing support for employees’ families, employers can reduce these stressors, improve retention and foster a culture of wellbeing. 

Understanding bullying

Bullying involves intentionally using physical, verbal or psychological actions to harm someone else, often exploiting a real or perceived power imbalance. Parents often notice behavioral changes in children who are being bullied including, withdrawal from activities, mood changes or reluctance to talk about school. Addressing bullying requires proactive communication and practical support. 

Practical ways to help children cope
While every situation differs, there are proven strategies to help children stay safe and resilient: 

• Notify school officials and trusted adults. 

• Avoid fighting back in anger and walk away when possible. 

• Use the buddy system for safety in numbers. 

• Encourage open dialogue and provide guidance tailored to your child’s needs. 

Beyond immediate safety measures, many children who experience bullying also struggle with lasting anxiety and depression that require additional therapeutic support. When traditional in-person therapy isn’t readily accessible or when children need supplemental tools to build emotional resilience, innovative digital interventions can provide crucial support. 

Digital tools to reduce anxiety and empower children 
Magellan Healthcare’s Digital Emotional Wellbeing program, powered by NeuroFlow, is a core component of our Employee Assistance Program. The programs, ThinkHeroTM (ages 6-12 years) and ThinkWarriorTM (ages 13-17 years), offer age-appropriate, interactive digital cognitive behavioral therapy (CBT) programs designed to address anxiety and depression in children and teens. 

Developed with a clinical psychologist specializing in pediatric CBT, these programs provide adventure-based, interactive narratives that help children: 

• Recognize and change unhelpful thought patterns 

• Practice situations they would normally avoid 

• Build lifelong skills to manage anxiety 

• Develop inner strength and self-empowerment 

Participants progress through nine self-directed steps, with the option to engage a supportive adult to provide encouragement and reinforce progress. The programs are confidential and accessible anywhere, on any device.

Proven impact of Magellan’s programs 

These results show that structured digital interventions can meaningfully improve emotional wellbeing for children and teens, offering a measurable ROI for employers who provide access to these resources. 

Why employers should offer Magellan’s EAP with Digital Emotional Wellbeing Programs
Supporting employees’ families goes beyond childcare, it directly impacts workplace performance. With Magellan’s EAP, employers can: 

• Help working parents manage their stress and support their children’s mental health 

• Reduce stress-related absenteeism and improve productivity 

• Enhance employee satisfaction, retention and engagement 

• Promote a culture of wellbeing and resilience across the organization 

Bullying can’t always be prevented, but with the right support systems, children can build resilience, parents can feel empowered, and employers can benefit from a healthier, more productive workforce.  

Learn how Magellan Healthcare can support your employees and their families with digital emotional wellbeing programs. 

Sources: American Psychological Association and Harvard Business Review  

Together, we can foster a culture of awareness and compassion that saves lives. Every person matters. Every sign matters. Every conversation has the potential to connect someone to the help they need. 

Suicide doesn’t always present clear warning signs and can happen suddenly, without any indication something is wrong. It is essential to recognize the discreet and overt signs of suicidal thoughts and behaviors. 

Children and teens 

• Decline in the quality of schoolwork 

• Complaints about physical symptoms like stomachaches, headaches, fatigue, etc. 

• Anger or hostility that seems out of character 

• Withdrawal from friends, family and regular activities 

• Preoccupation with death and dying 

• Statements like: “I wish I were dead,” or “I won’t be a problem for you much longer” 

 Adults and seniors 

• Acting anxious, agitated or behaving recklessly 

• Increasing the use of alcohol or drugs 

• Displaying extreme mood swings 

• Giving things of value away 

• Expressing thoughts of being a burden to others, feeling trapped or in unbearable pain 

• Talking about feeling hopeless or having no reason to live 

Helping someone who may be feeling suicidal requires sensitivity, a calm presence and immediate action. You don’t have to be a mental health expert to make a difference. By paying attention, speaking up and showing someone they’re not alone, you can help save a life. 

Find more information here.  

Sources: American Academy of Child & Adolescent Psychiatry, Substance Abuse and Mental Health Services Administration 

When tragedy strikes the workplace – whether it’s a sudden accident, natural disaster, act of violence, or a major organizational upheaval – the impact on your people can be profound and far-reaching. Events like these can shake their sense of safety and stability, leading to emotional and psychological effects that may linger long after the initial crisis has passed. 

At Magellan Healthcare, we understand how critical it is for organizations to respond quickly, compassionately, and effectively during these challenging times. That’s why our Critical Incident Response (CIR) services, part of our Employee Assistance Program (EAP), support organizations and employees through their most difficult moments. 

Why Crisis Support Matters 

During and after a crisis, employees often experience a range of emotional responses such as shock, fear, guilt, anxiety, confusion and denial. These reactions are normal; however, without proper support, they can escalate into long-term stress and decreased workplace performance. In fact, 61% of employees report significant stress during times of crisis, which can lead to a 33% drop in productivity. If unaddressed, the ripple effects of a crisis may contribute to absenteeism, turnover and reduced morale. 

By providing timely, expert support through CIR services, organizations can protect their employees’ mental health while promoting a faster recovery and return to productivity. 

Magellan’s CIR team comprises licensed behavioral health professionals who average 17 years of experience in trauma response. They are available 24/7, 365 days a year to guide organizations and employees through their most vulnerable moments with professionalism, empathy and skill. 

Our services are tailored to each organization’s specific needs and may include: 

• Psychological First Aid  

• Management consultation and coaching 

• Group and individual debriefings (onsite or virtual) 

• Telephonic crisis support 

Whether an incident affects one individual or an entire department, our CIR team conducts an initial consultation to understand the situation and develop a customized response plan. Support can be deployed quickly, with virtual or onsite services available within hours. 

Beyond the First Response 

Crises are not resolved in a single day; recovery often takes time. Magellan continues to support organizations beyond the immediate response. Our clinicians follow up with the organization in the days and weeks following the incident to assess recovery, recommend additional resources and ensure employees are coping well. This ongoing support helps organizations show care for their employees, build trust and prevent long-term impacts such as burnout or disengagement. 

The Power of Skilled Support 

With more than 3,000 responses per year, Magellan’s CIR team has built a reputation for excellence. Our clients consistently tell us that this service made a real difference for their teams. Employees feel supported, heard and reassured during moments of crisis. 

A crisis can change everything. With the right support in place, your organization can help employees recover and move forward. Learn more about how Magellan’s CIR services can make a meaningful difference during times of need. 

Sources: 
American Psychological Association. 

International Journal of Emergency Mental Health and Human Resilience.