Spotlight Magellan gives colleagues and those we collaborate with the opportunity to get to know Magellan employees through facilitated interviews that explore their personal interests and the meaningful work happening across Magellan. Through intentional engagement, Spotlight Magellan fosters a sense of community and connection, and highlights the impact demonstrated by individuals in their roles at Magellan.

This month, we’re getting to know Alex Llamas, program director, Early Childhood Supports and Services (ECSS).

Continue reading to learn more about Alex:

Describe a typical workday in your life.

One thing I have learned in my role is there really is no “typical” day and that is one of the things I enjoy about it. My day may include meeting with state partners, collaborating with providers across Louisiana, supporting my team, reviewing program data or working with community organizations to increase awareness of Early Childhood Supports and Services. At the center of all of it is the same goal: making sure children and families have access to the support they need to grow, thrive and be healthy.

What is your favorite thing to do during your time off?

My favorite thing to do is spend time with my wife and our family. We have a beautiful six-year-old daughter and a three-year-old son who definitely keeps us busy, but they also keep me grounded. With how busy work can get, I really value the time I get to just be present with my family, whether we’re traveling, hanging out at home or simply making memories together. They bring me so much joy and are honestly one of the best ways for me to disconnect and recharge. Spending time with them helps me slow down, enjoy the little moments and remember what matters most.

Do you have any recipes that you love to make (or have made for you)?

Growing up in Mexico, food has always been a big part of family and bringing everyone together. One of my absolute favorites is pozole verde de pollo, and I have to say, my mom makes the best one! It’s a traditional Mexican soup made with chicken and hominy in a flavorful green broth, topped with fresh lettuce, radishes, onion, lime and a little spice. For me, it’s more than just a favorite meal, it reminds me of home, my childhood and time spent with family.

What does Hispanic Heritage Month mean to you?

Hispanic Heritage Month is very meaningful to me because it gives me an opportunity to remember where I come from and celebrate the traditions that shaped who I am today. I grew up in a small town called Los Llamas, Zacatecas, Mexico, where family, community and traditions were part of everyday life. I grew up surrounded by my primos (cousins), many of whom lived nearby, and some of my best childhood memories are of all of us growing up together.

One of the things I love most about my Hispanic culture is our sense of family and community. We come together during the good times to celebrate, but we also come together during difficult times to support one another. That sense of community has stayed with me throughout my life and is something I hope to pass on to my children.

What traditions around Hispanic Heritage Month do you and/or your family celebrate?

One celebration that is especially important to me is Mexican Independence Day. The celebration begins on the evening of September 15 with El Grito and continues on September 16, Mexico’s Independence Day. Growing up, celebrations like this meant family, food, music, traditions and being together as a community.

Now that I live in the United States, I still enjoy seeing my friends and community celebrate our heritage by wearing traditional Mexican and Hispanic clothing and coming together through food, music and many of the traditions we grew up with. It brings back wonderful memories of home and reminds me that even though I may be far from the small town where I grew up, my culture and traditions continue to be an important part of who I am. I also enjoy sharing those traditions with my children so they can understand where our family comes from and take pride in their heritage.

What drew you to Magellan?

I was drawn to Magellan because of the opportunity to make an impact on a larger scale. My professional background has centered around behavioral health, children, families and community-based services, so the opportunity to help lead an initiative focused on infant and early childhood mental health felt very meaningful to me. ECSS allows us to intervene early, strengthen families and help build a foundation that can positively influence a child for years to come.

What do you like best about your current position?

What I enjoy most is knowing that we are building something that can make a lasting difference for children and families across Louisiana. I have the opportunity to work with providers, state partners, community organizations and an incredible group of professionals who all bring different perspectives to the table. Seeing a program move from planning and implementation to actually reaching families is incredibly rewarding. Every referral represents a child and family who may now have access to support they did not have before.

How do you feel you excel in supporting your team(s)?

I believe leadership starts with relationships. I try to create an environment where people feel supported, heard and comfortable bringing both successes and challenges to the table. I believe in recognizing people for what they do well, providing guidance when they need it and being willing to have difficult conversations when necessary. I also never want to ask someone to do something I am unwilling to do myself. At the end of the day, my goal as a leader is not simply to manage the work; it is to help people grow, feel valued and understand how their individual contributions connect to the larger mission.

September is Suicide Prevention Awareness Month

Feeling seen, heard and supported can reduce suicide risk and extend hope at every stage of life. If you’re concerned someone might be thinking about suicide, connection can make a difference.

• Talk in a private, safe place.
• Listen with care and without judgement.
• Ask directly about suicidal thoughts.
• Avoid minimizing, debating or giving advice.
• Encourage professional help.
• Take concerns seriously; remove lethal means and stay with them.
• Call or text 988 or chat at 988Lifeline.org.

Remind them their life matters. One conversation can save a life.

Spotlight Magellan gives colleagues and those we collaborate with the opportunity to get to know Magellan employees through facilitated interviews that explore their personal interests and the meaningful work happening across Magellan. Through intentional engagement, Spotlight Magellan fosters a sense of community and connection, and highlights the impact demonstrated by individuals in their roles at Magellan.

This month, we’re getting to know Timothy Kolber, report analyst, analytical services department.

Continue reading to learn more about Timothy, who started with Magellan in March of 2010 after 10 plus years in the mortgage/banking industry:

What are you currently reading and/or watching?  

I am currently watching From, Lucky, House of Dragons and Hawk (Netflix, Prime and Apple shows) and the Phillies and Eagles (Philadelphia, PA sports).

Do you have any recipes that you love to make (or have made for you)?  

Love Jersey Shore pizza (Mack’s and Manko Manko) and local wings from a local sports bar (Jug Handle Inn).

What is your favorite thing to do during your time off? 

Spending time with my wife at the Jersey Shore (Avalon, Stone Harbor, Sea Isle and Wildwood).

Do you have any pets? Tell us about their quirky personality traits and share a picture!

I have three male cats. Our newest addition is a kitten we got last year. We named him Loki, and he certainly lives up to his namesake (Loki is a Marvel Studios character and is the God of Mischief and his tricks and schemes wreak havoc across the realms).

Loki is the most mischievous cat we have ever had. He had somehow been messing with the air conditioning vents in the floor. I came down an hour before my work day to find the cover open. I looked all over the house for him and then I heard a cry coming from the vent. I began calling for him through the vent and thankfully, he followed my voice and came to me. I had to permanently attach all the vents. He was scared—but not hurt. Very lucky he didn’t get far.

What drew you to Magellan?

Prior to working at Magellan, I worked for two major banks/mortgage companies. I feel better working for a company like Magellan and supporting members, providers and clinicians in managing the health and wellness of our members. I work for the good of the people.

What do you like best about your current position?

As a reporting team member, I work on claims and authorizations reporting for public sector contracts. I align reporting work with system migration efforts so the team can support ongoing business needs. I am fortunate to work with a wonderful team.

I also like working with people in different parts of the country on different contracts. As a remote employee since 2020, I have learned that remote working is viable and can be mostly flawless.

What is the best career advice you have received or have learned through your own experiences? 

1.) Keep an open mind and don’t be afraid to express issues with your immediate supervisor. 2.) Work on your required trainings when assigned. If you do this, it will never weigh on you to finish.  😊

Spotlight Magellan gives colleagues and those we collaborate with the opportunity to get to know Magellan employees through facilitated interviews that explore their personal interests and the meaningful work happening across Magellan. Through intentional engagement, Spotlight Magellan fosters a sense of community and connection, and highlights the impact demonstrated by individuals in their roles at Magellan.

This month, we’re getting to know Crystal Bell, senior manager, IT corporate solutions.

Continue reading to learn more about Crystal:

Describe a typical workday in your life.  

No two days are exactly alike in my role, which is one of the things I enjoy most. Most mornings start with a cup of coffee and a review of priorities across our corporate technology portfolio. I check in on the health of key platforms and other business systems while staying close to project progress, budgets, risks, timelines and vendor relationships.

Throughout the day, I spend time partnering with business leaders, vendors and our sourcing team to evaluate technology solutions, solidify contracts and explore new capabilities. I also monitor workflow and tickets to work with teams to resolve issues and requests in our RITA and VERN systems and those that make their way through Teams. Occasionally, audits find their way into my day.

One of the most rewarding parts of my job, though, is supporting my team. I genuinely enjoy mentoring, coaching and helping people grow in their careers. Whether it’s celebrating accomplishments, encouraging new skills, providing guidance through challenges or creating opportunities for cross-training, I take pride in building a strong team that supports one another and continues to learn and evolve together.

At the end of the day, my role is really about connecting people, processes and technology—helping the organization move forward while empowering my team to do their best work.

What is your favorite thing to do during your time off?

I love spending time outdoors and being creative. You’ll often find me riding my bike, kayaking or enjoying the beach and the ocean whenever I get the chance. I’m also an active artist and enjoy creating mosaics and painting—it’s a great way for me to relax and express my creativity.

Most importantly, I cherish spending time with my family and traveling to new places. And when I’m looking for a quieter moment, there’s nothing better than settling in with a good book and getting lost in a great story.

It’s a mix of adventure, creativity, family and a little bit of peaceful downtime that helps me recharge and stay inspired.

Do you have any pets? Tell us about their quirky personality traits and share a picture!

Absolutely! I have a six-pound yorkie-poo named Tori, and she’s been my little sidekick. For such a tiny dog, she has a huge personality.

If I give her a food she’s not interested in, she’ll simply refuse to eat it and give me the “stare”. And to prove her point, she’ll take matters into her own paws by carrying her kibble one piece at a time and strategically placing it next to one of us as to say you eat it.

She’s also very clear about her expectations when it comes to affection. If you’re giving her a good head rub and stop before she’s ready, she’ll immediately start nudging your hand as if to say, “Excuse me, I’m not finished being pampered yet!”

Tori goes just about everywhere with me. She even joins me on bike rides in her little backpack carrier, which she absolutely loves. Whether we’re exploring outdoors or relaxing at home, she’s always happiest when she’s with her people.

She’s funny, stubborn, affectionate and endlessly entertaining, and I honestly can’t imagine life without her.

What do you like best about your current position?

What I enjoy most about my role is the variety, every day brings something different. I love that I’m constantly learning, whether it’s about new technologies, different parts of the business or new ways to solve challenges. There’s always an opportunity to grow and expand my perspective.

I also have the privilege of working with incredibly talented people across the organization. The relationships I’ve built are one of the things I value most about my job. I can never go without mentioning my team who makes my job worth having.

Perhaps most importantly, I believe in Magellan’s mission and the purpose behind what we do. Knowing that our work ultimately supports individuals and families during some of the most important moments in their lives, gives me a strong sense of purpose.

The combination of meaningful work, continuous learning and great people makes it a role I truly enjoy.

What is your biggest strength?

I create an environment where my team can succeed by providing clear direction (as best as we can), removing obstacles and encouraging both personal and professional growth. I coach team members through challenges, align their work with business priorities and empower them to make confident decisions. I recognize accomplishments, encourage cross-training and continuous learning and help individuals develop skills that prepare them for future opportunities.

What is the best career advice that you have received or have learned through your own experiences?

Believing that successful leadership is measured not only by the projects we deliver, but by the confidence, capability and growth we inspire in the people who deliver them.

That quiet voice that questions your abilities or tells you that you don’t belong can be powerful, but it doesn’t have to lead. Understanding imposter syndrome can help you build confidence and resilience.

Imposter syndrome can affect anyone, at any stage. About 62% of people experience it. Doubting readiness, questioning success or worrying about keeping up can limit growth and wellbeing. Some things to try this month and beyond:

• Name it: Recognize these thoughts as common and temporary.
• Track wins: Keep a simple list of accomplishments, skills and positive feedback.
• Challenge it: Replace self-criticism with realistic, compassionate self-talk.
• Connect: Talk with trusted colleagues or mentors for perspective.

Small shifts in thinking can quiet the inner critic and help you show up with confidence.

Sources: National Institutes of Health, Healthwise

Summer brings fun and flexibility, but changes in routine, activities and social pressures can increase stress for children and teens. Stress may show up as irritability, worry, sleep changes, headaches, stomachaches or withdrawal from social activities.

Help kids relieve stress in healthy ways:

• Exercise: Walking, biking, outdoor play and sports help release tension and boost mood.
• Write or draw: Journaling or creative art helps children express worries and process emotions.
• Let feelings out: Invite kids to talk, laugh, cry and safely express anger.
• Reduce screen time: Encourage board games, hobbies, social time and volunteering.
• Relax: Practice breathing exercises, meditation, prayer, yoga or muscle relaxation.
• Laugh together: Humor lowers stress and builds connection.
• Eat healthy foods: Nutritious meals support energy, mood and emotional balance.

Small daily habits can make a big difference in helping kids feel calm, confident and supported.

For Black, Indigenous and People of Color (BIPOC), self-care and nourishment aren’t just about healthy habits—they’re about restoration, resilience and reclaiming wellbeing in a world that often makes these things harder to access.

Research shows that BIPOC communities experience higher rates of diet-related illnesses like diabetes, obesity and
heart disease*—conditions that can increase chronic stress and affect mental health**.

Practicing self-care and making intentional nutrition choices can lower stress, uplift your spirit and strengthen your
mental wellbeing. Consider these tips.

1. Breathe and be still: Deep breathing and meditation practices from various traditions can help reduce stress and restore balance.
2. Move with joy: Dancing to music rooted in your culture—or others—can bring joy and celebrate self-expression.
3. Seek affirming support: Supportive professionals who respect your identity and lived experiences can help you develop strategies to flourish.
4. Explore nutrient-rich foods: Traditional greens and vegetables from various cultures contain nutrients that support positive mood, focus and energy.
5. Honor culinary traditions: Cooking with familiar herbs and spices can connect you to your heritage and nourish your wellbeing.

When we honor our roots through self-care and nourishment, we restore balance and build resilience.

*SD Food Vision 2030

** Harvard Health B-BIF020E (/25)

Spotlight Magellan gives colleagues and those we collaborate with the opportunity to get to know Magellan employees through facilitated interviews that explore their personal interests and the meaningful work happening across Magellan. Through intentional engagement, Spotlight Magellan fosters a sense of community and connection, and highlights the impact demonstrated by individuals in their roles at Magellan.

This month, we’re getting to know Mary Bozza Wise, senior manager, customer experience analytics.

Continue reading to learn more about Mary:

Describe a typical workday in your life.

Our work runs in distinct cycles – survey preparation, survey distribution, data collection and reporting. We are in our busy season of survey distribution and data collection. This means a lot of my day is spent in Qualtrics, our survey application, and Outlook. I check response counts in our active survey projects, make sure all is running well in Qualtrics, and then go to our Magellan Experience inbox in Outlook to make sure there aren’t any items that need follow-up by my team or forwarded to other groups for follow-up. I also make sure my team members have what they need to complete their tasks for the day/week and help move through any barriers they are experiencing. I do a good bit of programming, testing and consultation for the Qualtrics application to support data collection efforts beyond experience surveys that algin with the needs of our end users. I support our business owners throughout the survey process to make sure we are meeting requirements and using our resources responsibly. If questions or issues come up, I work with the appropriate folks to reach a reasonable solution. As one of my managers said early in my 25 year Magellan career, I make sure the trains run on time.

I am also the chair of the Magellan chapter of cPRIDE. While not a daily task, I do spend time weekly meeting with our chapter leaders, the other Employee Inclusion Group (EIG) leaders and creating or supporting content to create a supportive community for our members. I learn so much from this community and am honored to represent the group to the best of my ability. For over a year, I have been posting daily affirmations on our cPRIDE Teams channel to share community, support and connections in a positive way. It’s a small thing but it means a lot to me especially on tough days when a little smile goes a long way.

What are you currently reading and/or watching?

Currently, I am reading Joan Life Beyond the Script by Joan Lunden.   As someone who watched her co-host Good Morning America, I can connect to the televised events that she shares. Her story overall is very compelling for anyone who wonders if they can forge their own path in both work and life.

What is your favorite thing to do during your time off?

I’m a big reader and fan of puzzles. I read in any version – audio book, e-book or physical book – but prefer to listen to biographical and historical books and read anything else. I participate in our library’s puzzle swap, so I can try new puzzle challenges. One of my favorites is this one I completed with my Mom last Summer. I’m a BIG fan of artist Frida Kahlo and this puzzle was a good balance between forward progression and challenge.

What do you like best about your current position?

All the people I work with throughout Magellan over the course of my career. I get to interact with multiple teams and learn what they do. There’s always something new to learn, share or figure out. I like digging in behind the scenes to see how things work and, where appropriate, think of ways to make the process better.

How do you feel you excel in supporting your team(s)?

For my direct reports, I really try to help them meet work goals and personal goals. For teams I support, I enjoy and excel at listening to what they want to achieve and guide them to the best possible path to get there. It’s like solving a puzzle in the day to day.

What is the best career advice that you have received or have learned through your own experiences?

Listen to the end users and listen to the front line. When I was in graduate school, I was a scheduler for a very busy endocrinologist. I spent time listening to what the patients wanted even when it was difficult. I found solutions that worked for the patients and the doctors, making the work in the office easier for everyone. I listened and they listened. Even if I can’t give people exactly what they are looking for, being listened to helps smooth out the process of reaching a goal/solution.