Within the fascinating experience that is life, change is a continual occurrence, and an example of ongoing change is that which is experienced through loss. Humans experience loss in many ways, commonly through the death of a loved one or the end of a relationship. A key component of loss is grief.

Grief is a personal process connecting the emotional, social, and physiological realms and is closely tied to overcoming the crisis that comes with loss. For some, grief may be a time involving self-acceptance and self-discovery, while for others, it may be a time of isolation and denial of reality. No matter how it is experienced, it is a journey of mental, emotional, and relational readjustment that may substantially alter a person’s daily life.

Professional counseling can help those experiencing loss and grief identify internal and external resources available to them promotes empowerment, a sense of community, and encourages grieving in healthful ways. Below are tips to support those struggling with loss while also incorporating self-care practices.

Grief Guidance

• Acknowledge grief is a personal experience and listen to the person without an agenda.
• Honor the grief someone is experiencing while being prepared to give the person space.
• Learn what spiritual practice or creative outlet allows the person to connect with their sense of meaning and purpose, then make recommendations accordingly. Not everyone will feel comfortable drawing or journaling.
• Observe how the person is moving through the grieving process and refer as needed. Some may seek a spiritual approach, while others may benefit from a grief counselor if they require more specialized care.
• Maintain self-awareness. Ask yourself, “How does dealing with someone grieving make me feel?” “Does it trigger any personal memories?” “To what extent can personal issues be distracting?”
• Be respectful of the person’s grieving and don’t turn encounters into interrogation sessions. Through self-awareness one may realize addressing someone’s grief can be anxiety provoking.
• It is okay to respond with, “I don’t know”.
• Grief counseling can trigger emotional reactions that may be new and uncomfortable. If this occurs, don’t hesitate to seek support from a trusted person.

Grief Resources for Military Families

One very important component when addressing the process of loss with someone is that, similar to a crisis, the grieving individual may not have the frame of mind, the peace, or the support to address even the most essential basic needs. It may feel as if with the loss comes a loss of connection and where to look for help. Having an advocate who is attuned with the resources available within the military community can be a game changer. The Military & Family Life Counseling (MFLC) program is available to all service members and families for on-installation support with a number of life’s challenges through free, short-term, confidential non-medical counseling. MFLC counselors can help bridge the gap between the grieving person or family and the different agencies that can provide resources to aid during times of despair. Start by contacting your installation’s Military and Family Support Center for more information on the MFLC program. Reaching out for help and resources is an essential element in the process of healing and recovery from loss.

Tonie Powell doesn’t think of herself as the average operations office manager, but rather thinks of her position as the heartbeat of the company. Powell is based at the headquarters of Magellan’s federal office in Arlington, Virginia, where she manages all office operations. From supporting the leadership team, assisting with facility renovations, sending cards for employees’ birthdays, and supporting employee morale. As the spouse of a disabled retired military veteran, Powell faces a unique set of challenges with balancing her job and being a military spouse. For Military Spouse Appreciation Month, Powell shares her experience and how Magellan’s culture supports working military spouses.

What sort of projects are you currently working on?

A major project right now is assisting with organizing a leadership summit that will take place later this year. I am responsible for leading the extremely detailed location logistics that go into planning and executing events of this scale. We are anticipating more than 100 of the top leaders of Magellan to be in attendance and there are a lot of moving parts to ensure its success. A large part of my job is making sure all the details of projects big and small are planned for so that leadership can stay focused on the task of delivering quality service and growing our business to help the service members, veterans, federal workers, and family members we serve.

How do you balance work and being a military spouse? How is Magellan supportive of your life as a military spouse?

My husband is retired military, so I do not have the same challenges I did as an active-duty spouse with childcare drama, long deployments, and frequent moves. One of the main challenges I faced as a working military spouse was that I could never take a day off for me. I needed to save my sick days for those times when my children would inevitably get sick. My husband’s schedule as an infantry officer was very unpredictable. He did not have the luxury of calling his boss to say he was staying home for a child with a sore throat. Now that my children are grown adults living on their own, the challenge is balancing my work schedule with caring for my husband. I help him manage medical appointments, get him to physical therapy and help him with other things he might require. My husband is alert and capable, but as a caregiver, it can be emotionally draining and physically demanding, and I’m lucky that my supervisors are extremely understanding by allowing me to be off when I need to be. Also, being able to work remotely at Magellan has been one of the positive things to come out of the COVID-19 pandemic. While I am frequently onsite now, I still manage to accomplish more than I did in the office full time and without the commuter headaches and expense that it takes to work near our nation’s capital.

What are your thoughts on the culture at Magellan?

Our mission is to empower federal employees and military personnel to live healthier, more productive lives includes those who work here as well. We have excellent resources for the people who support our customers. The flow of information is consistent and inclusive of all employees. I feel respected and that my contribution is valued. It is a great place to work!

On May 17^th, we celebrate National Employee Health and Fitness Day! By sharing tips on how to stay active even during busy workdays, National Employee Health and Fitness Day is a day to raise awareness of the health benefits of physical activity and remind employees about the necessity and advantages of regular physical activity. Physical activity provides a much-needed break from the stress of everyday tasks and duties and gives us energy, boosts mental ability, and prevents fatigue throughout the rest of the day. Magellan Health’s Evergrace Davis, associate information security compliance analysist, is also an AFAA Certified Group Fitness Instructor. In 2020, Davis launched “KeepItMovin with Grace,” a workout program that provides individuals of all ages and fitness levels with fitness classes and step challenges. Davis began her fitness journey over 12 years ago as a workout class instructor and lives by the motto, “keep it moving” with the goal of living life to the fullest. Continue reading to learn Davis’ tips on how employees can find ways to include physical fitness throughout even the busiest workdays.

How can employees who work from home find ways to prioritize health and fitness throughout their workday?

I know that working from home can be challenging but we must find ways to prioritize fitness by keeping our bodies moving. Fitness is so beneficial to your health and can improve your work mood and overall health.  I suggest trying the STOP method which means “Stop Typing on PC.” Practice this by blocking off time on your calendar for fitness breaks. Scheduling time is making fitness a priority because we sit for hours in one place and many only get up for coffee, lunch, and bathroom breaks. Here are some suggestions below:

• Put on your gym shoes and go for a walk around the block.
• Step away from your computer for five minutes of stretching.
• Getting some direct sunlight improves your health making you feel recharged and refreshed to continue with the workday.

How can employees who work in an office find ways to prioritize health and fitness throughout their workday?

There are ways for employees to prioritize their health and fitness while working in the office throughout the workday both indoors and outdoors. The STOP method still applies while in the office!  Block off time and schedule your fitness breaks. Always be prepared for working out by having a change of clothes, towel, water bottle, and gym shoes in the car. Here are some more suggestions employees can do while working in an office:

• Indoors: Walk up and down the hallways, up and down stairs, go the fitness center if your company provides one and get on the treadmill, stretch, or lift some weights.
• Outdoors: Go outside to stretch or take a walk around the building, or a quick jog.

By doing this, employees can improve their mood and health by making sure they keep moving even during the workday!

What are the benefits of regular physical activity? What are some easy ways for employees to add physical activity into a busy workday?

There are so many benefits to maintaining regular physical activity. By prioritizing physical activity consistently, your body learns to look forward to daily movement and exercise. Another benefit are the results that you will see from consistently staying active. You may find yourself feeling better, less stressed, and possibly experiencing more energy, and better sleep.

For National Nurses Week, we are honoring the contributions and sacrifices made by all nurses in the medical community who are instrumental in enhancing the health of their patients. Nurses are the healthcare professionals who perform some of the most challenging and essential healthcare tasks and serve as the first and last point of contact for most patients as well as being a crucial link between patients and doctors. Nurses have a versatile career with dozens of specialties that require extreme focus and dedication. We’re spotlighting two of Magellan Health’s nurses who each explain why they chose to become nurses, and who describe what are some of the most rewarding and challenging aspects of working in this field:

• Tracy McClain, RN, BSN, Care Coordinator, Employer Center of Excellence
• Jacqueline Rigby Siomos, RN, senior care manager, Cambria County Clinical

Continue reading to learn more from Jacqueline and Tracy on their experience as nurses:

Why did you become a nurse and what are the most rewarding aspects of working in this field?

Jacqueline: I really wanted to help people and becoming a nurse was the best fit for me. I knew nursing had a lot of different opportunities available and I would always be guaranteed to have a fulfilling career. I enjoy that I learn something new each day, whether it’s a new medication, a new treatment modality, or a new data system.

Tracy: I always knew since a very young age that I wanted to work in a career that allows me to help people. Helping and supporting people in their time of need by bringing them care, comfort, and compassion does as much for me as it does the people I help.

What are some challenges you face being a nurse? How do you overcome those challenges?

Jacqueline: One of the biggest challenges is stress and burnout. It is very important to have healthy self-care rituals to be refreshed and rejuvenated for the next workday. You must commit to be a lifelong learner if you want to be a nurse since healthcare is an ever-changing field. 

Tracy: Not being able to help or make a positive difference in someone’s life, but I just always remind myself that I can’t save the whole world, so I stay focused on the people I can impact and never give up on anyone.

Is there anything you’d like to highlight about working in this field and National Nurses Week?

Jacqueline: Nursing is a challenging field, but the rewards of helping others outweigh all the challenges. I have always been blessed to work with a wonderful group of nurses and other professionals who always make the workday go smoothly. The nursing profession offers tremendous amounts of flexibility in scheduling, clinical specialties, and employment locations. Celebrating National Nurses Week is a great way to recognize the hard work and dedication of all my colleagues in the field. We are all in this together.

Tracy: Working in this field and with my team at Magellan has helped me gain knowledge and grow as a person. I have worked here for 25 years and can honestly say I am a more patient, compassionate, and educated nurse. It’s nice to know that nurses are being recognized for what they do and made to feel proud of being a nurse, especially when burn out tends to be high in this field.

Hard work, dedication, love, and resilience weave together an extraordinary tapestry that is the military spouse. We are strong, independent women and men fiercely supportive of each other. We care wholeheartedly about all associated with the military and work tirelessly to support those who support us through serving our country.

Military Spouse Appreciation Month recognizes the spouse’s contributions to the military and the community. Those in the military took an oath to serve our country and receive medals, salutes, and commendations for their commitment. The sacrifices of the families, while not as evident, should also be applauded and recognized for their commitment to the service of our country through their support of the service member. Often these sacrifices go unnoticed and can create challenges, such as maintaining a job or career.

The Struggle of Finding Employment as a Military Spouse

On many military installations, spouses volunteer thousands of hours for the cause of the community and the military services. One can find a spouse volunteering at thrift stores, schools, Community Action Centers, Military Spouse Clubs, and the American Red Cross, to name a few. The spouse’s work is visible and needed. When the service member knows that the family is stable and receiving the required support within the community, they can focus on serving their mission without hesitation.

Along with the usual marital stresses, most non-military spouses are near support systems of family, lifelong friends, and resources known to them. We learn to make friends quickly, and those people become our family. The resentment and loneliness this lifestyle brings can be hard to understand. The sacrifice, commitment, and the stress of many domestic roles can be lonely and isolating at times. We can sometimes lose our identity – known only as someone’s spouse or someone’s parent. Many opportunities present themselves, such as worldwide travel, educational benefits, and excellent schools, but with these opportunities there can be just as many, if not more, sacrifices.

So much of our military lifestyle is beyond our control. Affordable childcare options are a major concern for military spouses. It is a primary family expense and the main reason many spouses choose not to work outside the home. At one point in my career, I worked 40 hours a week and cleared less than $600 monthly after childcare expenses, transportation, lunch, hair, nails, etc. I was exhausted and felt enormous guilt for allowing my children to be cared for by strangers while I earned a mere pittance.

Military spouses sometimes “Suffer in Silence,” fearing that speaking up may impact our service member’s career.

Qualities of a Military Spouse

We cover family milestones, holidays, and events alone, often finding ways to make up for the missing service member. In many cases, giving birth is a prime example. Thanks to my husband’s battalion chaplain (and his wife who made him do it), Gary was able to sneak away for a couple of hours (in full camouflage paint and an odor to match!) from field exercises to visit our newborn son and me in the neonatal intensive care unit in Fayetteville, NC.

Charlene Austin, the wife of Secretary of Defense General Lloyd Austin, has always been a working military spouse. She gave me this advice years ago when I became despondent during my job search. “This [military] experience is guaranteed to be like no other. Remain open to options and alternatives. Grow to be happy with yourself and work to realize your needs and goals.” That is good advice, but so much easier said than done.

Military spouses often sacrifice a stable career with their active-duty partner. The constant moving makes it hard to have career progression since you are not in any position long enough to have forward momentum. For example, my dear friend, Ivy, has multiple graduate degrees. Yet, she decided not to work for nearly twenty years because it was difficult to secure positions with growth and one that would work with her schedule of raising children and supporting her military service member.

Military spouses are adaptable, flexible, punctual finance managers, organizational managers, schedule managers, and residential physician assistants. They serve as Girl Scout leaders, Boy Scout leaders, piano teachers, sports coaches, and tutors. We are located in an area for 12-36 months. Within the first two weeks of arrival, the spouse has unpacked and arranged the house, registered students in new schools (who is my emergency contact when I don’t know anyone?!), obtained new doctors and a dentist, scheduled sporting activities and other extra-curriculum activities, and planned the summer vacation with fun activities.

Why Companies Should Hire Military Spouses

Securing positions and establishing a career have changed within the last 10 years for military spouses; however, it can sometimes still be difficult for a spouse to secure a position if they are not a teacher or working within the medical field. Many employers hesitate to hire a military spouse because they focused on the spouse leaving and not the skills the person was contributing to the overall mission.

An organization would benefit from having a military spouse who can work independently and collaboratively to complete tasks without supervision. A military spouse has likely managed a household and children and settled conflicts—from submitting damage claims to advocating for the best classes for their child. Military spouses are often highly educated and experienced; therefore, they meet the requirements for many positions. They should not be discounted simply because they may be at a temporary station. There are a lot of remote work options these days that may result in continuity beyond service location.

Carolyn Shelton, the spouse of General Hugh Shelton, former Chairman of the Joint Chiefs of Staff, shared an interesting story concerning her job search in the Washington, DC, area. She was submitting applications but had very little previous employment. She added her volunteer experience as a military spouse instead. A hiring manager reviewed her application and said, “Anyone who would volunteer this much at no pay has to be reliable. You’re hired!” Never discount the strength of your volunteer experience. You gain marketable skills needed in the business community.

When I met Carolyn, she had moved 24 times in 29 years. She humorously described her first experience as a military spouse (although I am sure humorously was not how she would have described it then).  They arrived at Ft. Benning, Georgia, where her husband was to attend Ranger School. He told her, “I’m going to sign in with the unit, then I’ll be back.” He didn’t make it back for two days! This happens more often than we care to admit.

It is past time that companies provide childcare assistance or subsidies. A flexible spending account should be one of many benefits companies offer employees. I hope the future holds affordable options for all companies that will foster a healthier work-life balance.

Companies like Magellan Federal have already taken giant steps in supporting military spouses in the workplace. Our Talent Acquisition team is superb at keeping the company recognized as a Military Friendly Top 10 Spouse Employer. Our President and CEO, Anna Sever, is the spouse of an active-duty military service member. I do not doubt that under her leadership, we will continue to build on the foundation the company was founded on – care for surviving spouses of the fallen. I applaud Magellan Federal for the emphasis placed on mental health and access to resources.

I encourage other corporations to provide more opportunities for military spouses. Hire them because they get the job done and allow them to manage at the highest positions!

Since joining Magellan Behavioral Health of Pennsylvania (Magellan) two years ago, Stephanie Cassanese, stays busy in Cambria County supporting many different aspects of Magellan’s business in the Pennsylvania counties served by Magellan. In her role as supervisor of Recovery and Resiliency Services, Cassanese first and foremost leads the recovery and resiliency team and leads MY LIFE for Pennsylvania, where she oversees all aspects of the youth and young adult program for all Magellan counties.

“I do many things and every day here is different which is one of the reasons I love the job. It’s never the same day twice,” said Cassanese. Continue reading to learn more about the many innovative initiatives Cassanese and her team are working on at Magellan:

What project have you recently worked on that is impactful?

My team completed a project at the end of 2022 called the Peer Professional Employment Guide. It’s a workbook that we provide to new certified peer support (CPS) professionals with the goal of providing a source of advice and inspiration. This was a part of our Workforce Development Project that we’re continuing into 2023 post-COVID. There have been staffing shortages in every industry, but particularly in mental health. We’ve struggled to find and retain workers, so this is a part of our hope to retain newly trained peer professionals. There are a lot of individuals that get into peer support and don’t know what they’re getting into. The workbook shares information on everything from getting hired, interviewing, ethics, boundaries, and self-care. We also include testimonials from working peer professionals, so that individuals coming into peer support know what to expect.

Why is Magellan Behavioral Health of Pennsylvania the best place to work on creative projects?

Magellan is more than just a managed care organization; we really want to collaborate with the counties that we serve. I think Magellan encourages relationship building and that’s really the core tenet of my job, just building relationships with our county and provider partners and reassuring them that if they have questions or need any peer support related information, they can come to me. That’s something that Magellan really promotes collaboration and the idea of going above and beyond.

What are your thoughts on the culture at Magellan Behavioral Health of Pennsylvania? How has that culture impacted your team?

The culture here is really to be collaborators with our counties and providers. I think what differentiates us from other managed care organizations is that we’re not just the people that pay the claims. More than that, we try to be present at different events together with other stakeholders. Leadership is supportive; they want us to be out there in Pennsylvania communities, and leadership is always looking to help make that happen. We always strive to do better than we did the day before, that’s the culture here.

What exciting trends in the healthcare industry have you noticed? In what direction do you see healthcare going in? What lessons are there to learn from other industries that can be applied to healthcare?

The biggest one that comes to mind is the focus that the state and federal government is putting on suicide prevention and education. Since COVID, suicide rates have skyrocketed, and people are feeling more isolated and lonelier than they ever have before. This can also be related to another research push I’ve seen recently, which is on the impact of social media on youth and young adults on FOMO (the fear of missing out), self-esteem, and body image issues. I think that focusing on both, post-COVID, is going to be important.  Self-care has become common, and I think it is important that we encourage people to focus on caring for themselves, both physically and mentally. Magellan has also implemented a suicide risk assessment plan to identify members who may need additional support or treatment.

The healthcare industry also continues to conduct research focusing on things that are significantly impacting mental health, post-COVID. This is also more of a focus because our physical health and our mental health are one. When you’re struggling with your mental health, then your physical health will suffer and vice versa. I hope we continue with that direction because they are not two separate things. We’re one body, soul, spirit, and mind and it’s all connected.

Throughout the month of April, we are celebrating National Volunteer Month. We’re expressing our gratitude to all individuals who donate their time and resources to local or national efforts. In this spotlight are three Magellan Health employees who explain why they volunteer and what organizations are most important to them:

• Stephen Towns, director of project & program management, Magellan of Virginia
• Matthew Podjeski, vice president, Human Resources
• Barb Borowy, administrative assistant II

Continue reading to learn more about how Barb, Stephen, and Matthew donate their time:

What volunteer work do you participate in and for what organizations?

Stephen: In 2016, I launched a church campaign to help remove the stigma of mental illness among Black Americans. I began lecturing and teaching classes throughout the faith-based community to eradicate the demonization of those with a mental illness, inform our community on suicide prevention, and offer alternative solutions for substance abuse.

Shortly after the start of the COVID-19 pandemic, a government-sponsored food program approached me, seeking a partnership with our ministry to distribute food to our community. In August 2020, we began distributing over 36,000 pounds of food to our community every Saturday morning. At our peak, we had several Saturdays where we gave away over 72,000 pounds of food in less than three hours! The community embraced our ministry, and in March of 2021, we secured the building where we currently reside. Last month, we graciously accepted an award for a grant to sponsor a program I created, “Eat Well – Be Well,” which allows us to distribute $400 of fresh fruits and vegetables bi-weekly to a senior community we adopted. Helping to overcome the health disparities of aged people of color has been a tremendously joyful experience. We hope that if even in a small way, we can positively move the bar for the health of this community.

Matthew: I volunteer at Canterbury Enterprises, an organization that provides meaningful and nurturing onsite employment opportunities for individuals with disabilities. Our entire focus is on creating a supportive, engaging, and respectful workplace for folks whose abilities may not align with traditional workplaces. At Canterbury, our associates are part of a team, they are proud of the work they do, and everyone is dedicated to making it the best experience for each of our associates, as well as for their families. It has been fascinating learning the intricacies of running a sheltered workshop and navigating the legislative, accreditation, and business development opportunities involved, while never losing focus on those we serve – the employees who work at Canterbury.

I am also on the board for Clare’s House. Similarly, when my friend Terry Economos told me her vision for helping seniors and people who are challenged to keep their beloved family dog at home, I knew I wanted to dive in. Clare’s House walks dogs for people who cannot; we take beloved family dogs to visit their owners in assisted living and in rehab facilities. We offer fostering for those temporary periods where the owner is not able to care for their dog. We take dogs to groomers and help pay for medications and surgeries for folks who would otherwise consider relinquishing their beloved furry friend to a shelter. Clare’s House partners with VA centers and other facilities to support their residents to house their family pets if they cannot.

I also have the pleasure of providing leadership and support for the passionate group of Magellan employees who affiliate with the Maryland Heights (St. Louis), MO office, and volunteer to lead awareness and fundraising efforts for our highlighted local charities. Each year, these employees to select the charities to be highlighted for the year. The planning team initiates communication campaigns, onsite volunteering activities, and general awareness. In 2022, our employees touched the lives of many people in our communities, raising over $28,000 in donations.

Barb: Although I continue to actively support NAMI Maryland and the Maryland Food Bank locally, I’m currently focusing my efforts on donating to organizations, rather than in-person volunteering.

How did you get involved with this organization and volunteering in general? How long have you been volunteering?

Stephen: In 2016, I accepted the invitation to lead the Glen Allen VA chapter of Magellan Cares where I created the first onsite volunteer fair. Our Magellan Cares team engaged our coworkers to attend and commit to volunteering. The fair resulted in over a hundred employees signing up to volunteer at participating organizations.

Matthew: I started at Canterbury in 2015 where my friend served as the executive director. I shared with my friend that I was interested in volunteering and knowing I work in Human Resources, he recommended I join the board of Canterbury. I started volunteering at Clare’s House in 2020, the Women’s Safe House in 2002, and Room at the Inn in 2014.

Barb: I joined the company in 1992 and was quickly asked to join the newly forming Community Affairs Committee. Our focus was supporting NAMI Maryland and United Way of Central Maryland. Once our Columbia presence grew, we added support to American Red Cross with monetary donations and blood drives held at the office, Toys for Tots during the Holidays, Grass Roots (a Howard County organization dedicated to assisting victims of domestic violence), and the Maryland Food Bank. Recently we participated in and obtained a corporate sponsorship for the 2022 Walk to support the American Foundation for Suicide Prevention. Additionally, we are currently gearing up for the upcoming 2023 NAMI Walks event.

Why is it important for others to volunteer in their communities?

Stephen: When we can find commonality with others, despite our racial, political, ideological, cultural, or socioeconomic differences, that commonality can overshadow any differences and fulfill our human need for community. When that human need is fulfilled, it motivates us to want to do our part, not just for ourselves, but for others. And, particularly for those who are unable to do for themselves.

Matthew: I hope Volunteer Month serves as the bright light that gets you thinking about how you can help, and whose lives you can touch, at any time of the year.  There are so many people and families in our local communities who struggle in one way or another.

Barb: As Magellan employees, we are fortunate to be able to help and most have a cause dear to their hearts. All small donations add up, and participation in a local event that raises awareness and visibility to an organization that is personally important can be life altering to someone in need.

Is there anything else about what National Volunteer Month you’d like to highlight?

Stephen: Magellan employees are fortunate to work for a company that encourages everyone to volunteer. Many non-profit organizations are dependent on people like us who are willing to volunteer and help others in need.

Matthew: Thank you to those people who had a vision to create a service or pull a group of like-minded people together to help meet those needs. Vision is not enough – to make a vision a reality, organizations depend on people who have similar passions and a desire to make the world a better place for others.

Barb: I, personally, am a huge supporter of the American Red Cross. In most cases, they are first on the scene of natural disasters, man-made disasters, personal disasters, or wherever assistance is most needed. Then there are the blood donation management efforts. It just seems like, whatever is needed, the Red Cross is always there; and I try to be there for them!

Read more about additional volunteer work done by Magellan Health employees in the communities we serve here.

With the start of Autism Acceptance Month in April, Senior Manager of Clinical Care Services Cara Albanese is focused on creating innovative and inclusive ways to better serve the needs of individuals with autism spectrum disorder (ASD). Albanese, who has been with Magellan for over six years, oversees the Applied Behavioral Analysis (ABA) operations in the California markets, including ABA Services for some commercial accounts. As manager of a team of eight employees, Albanese and her team review treatment plans and work directly with ABA providers to ensure adherence to the main objectives for their membership and that treatments align with the Magellan Health standards that provide members with the best care possible. Continue reading to learn more about what innovative programs and new initiatives for individuals with ASD Albanese is working on:

What sort of projects are you currently working on?

We started piloting a value-based model for ABA in October in our California market. Magellan is pioneering this type of program for ABA services. Now we are working on evaluating the findings to establish evidence-based practices and drive outcomes-based programs across the ABA industry. Implementing this program will allow us to evaluate treatment planning and delivery to continuously improve care for children with ASD and help the families who care for them.

What are your thoughts on the culture here at Magellan? How does that culture make Magellan the best place to do these innovative projects?

Magellan has a very strong culture of innovation and values our members’ satisfaction. We’re always looking to grow the field and improve data-driven outcomes for our membership. At Magellan, we continue to expand our knowledge and look at autism services across the industry as we continue the growth of our department. We work with a multidisciplinary team giving us insights from a variety of medical professionals. Being able to work with a variety of medical professionals ensures that our members are receiving the best care, as we can provide a holistic and prudent approach to care. Our clinical leadership at Magellan creates a supportive and collaborative environment to think outside the box and increase innovative thinking.

What does Autism Awareness and Acceptance Month mean to you?

The prevalence of autism has continued to rise to a rate of one in 36 children in the United States. Most individuals know someone who has autism or some experience with someone diagnosed with autism. This increased awareness allows us to start to support this population as a community. We can do this as clinicians by modifying and changing the science around ABA to support the current needs of the ASD population and their families. We can continue to increase inclusivity of children and adults with ASD, as they may learn and engage differently. Everyone should be embraced for their individual abilities.