Healthcare Human Resources (HR) Professionals Week, celebrated from March 10-14, is a time to recognize the vital role that human resources professionals play in the healthcare industry. These dedicated individuals ensure that healthcare organizations are staffed with skilled professionals, maintain employee well-being and uphold policies that create a positive work environment. This week, we acknowledge the hard work, dedication, and the essential contributions made by our HR employees.

• Mike Francisco, human resources business consultant, joined Magellan Federal in May 2013.
• Lisa Clarke, workday HR technologist, with Magellan since February 2020.
• Nicole McLain, director of talent acquisition at Magellan since September 2010.

Continue reading to learn more from Mike, Lisa and Nicole on their experiences as a healthcare HR professional:

Why did you want to pursue healthcare HR and what is the most rewarding aspect of working in this field?

Mike: I have been working in the federal contracting space for 30 years and until 2013, most of my work was in support of staff specializing in systems and equipment such as sensors, receivers, transmitters, logistics and intelligence support. As a veteran, supporting health related programs for the military service members and their families was a natural next step.

Lisa: My passion is to help employees find information and complete processes in the most efficient manner. Working in human resources has allowed me to do that. In my current position, supporting system processes, researching questions, creating reports that help provide insight and more are all very rewarding.

Nicole: I pursued a career in talent acquisition over 20 years ago because I found it to be a challenging yet fulfilling field. Specifically in healthcare because I need to be passionate about the industry and company that I work for to recruit people into it. I really enjoy all aspects of talent acquisition and how it has a direct impact on people’s lives. It’s extremely rewarding to help someone find their dream job!

What are some challenges you face in this profession and how do you overcome them?

Mike: Many of our employees are former military or spouses of military members and are deeply integrated into the military community. It’s only natural that they see themselves as working for the military. The best way to maintain employee engagement with Magellan is by frequent communication. Naturally, that starts with their supervisors, and as a human resource business consultant I work to help facilitate those communications. I also try to be readily available to employees in the field. Despite the push towards staff automation and self-service, people just want to talk to someone, and it is incumbent on all of us to make that effort.

Lisa: I would call them opportunities, not challenges! As we all know things change, and with these changes, our system workflows, process and data need to be updated. These changes can only be overcome by the collaboration of the amazing group of people within Magellan HR! I am so fortunate to be part of this team.

Nicole: I feel the biggest challenge in talent acquisition is finding qualified candidates that have the right skills, education and experience and that are a cultural fit within the organization, and most times I must find the right candidate on a tight deadline. I try and overcome this by leveraging employee referrals and using social media job boards, to source and expand the pool of candidates.

Is there anything you’d like to highlight about working in healthcare HR?

Mike: I can see that our team works hard to care for others. To avoid burnout, we need to do as much as possible to ensure that our employees have the necessary benefit information available to them. The online knowledge tool at Magellan has that information, and I can’t thank my fellow HR team enough for the work that has been put into creating a robust online library of resources.

Lisa: Employees working with customers here at Magellan have demanding jobs, it’s an honor and privilege to be able to support them in their HR needs.

Nicole: There is a preconceived notion out there about talent acquisition that anyone can recruit without having experience as a recruiter. While it might seem simple, there are a lot of nuances to the process. Talent acquisition professionals need strong interpersonal skills, empathy and an understanding of HR regulations, market trends and company culture. Additionally, the ability to negotiate offers, build relationships and manage multiple hiring processes requires specialized expertise.

What does National Healthcare HR Professionals week mean to you?

Mike: This week is designed to recognize HR professionals for their contributions to the industry. I’m happy to be part of a team of professionals doing what needs to be done to ensure that our clinical and non-clinical team received the support they need.

Lisa: It’s a chance for all of us to say, “thank you” and recognize those who work behind the scenes in all aspects of human resources.

Nicole: Healthcare HR Professionals Week is a time to recognize and celebrate the important role that HR professionals play in the industry. It’s an opportunity to acknowledge the unique challenges and impact HR professionals have in a field that directly influences people’s lives, health and wellbeing.

How does Magellan HR embrace a strengths-based culture?

Mike: Magellan fosters collaboration. Leaders make sure people have responsibilities based on their individual strengths and take the time to recognize their achievements.

Lisa: Magellan HR provides tools to help support an environment that focuses on employees’ natural talents and strengths through training, performance connection, internal career opportunities and peer to peer recognition opportunities like the High Five Friday!

Nicole: Magellan HR embraces a strengths-based culture by focusing on identifying, developing and leveraging the unique strengths of employees and understanding their talents and skills, which leads to more engaged, motivated and high-performing teams.

Spotlight Magellan allows coworkers to get to know one another by going beyond the surface level through facilitated discussions that delve into personal interests, experiences and aspirations. Through intentional engagement, Spotlight Magellan aims to cultivate a sense of community and camaraderie across our company, ultimately contributing to a more cohesive and fulfilling remote workplace culture.

This month, we’re getting to know Jennifer Moran, veterans’ benefits specialist for the federal market. Jennifer has been with Magellan federal member services since July 2015.

Continue reading to learn more about Jennifer:

Describe a typical workday in your life.

I’m an attorney, and I was a Rating Veterans’ Service Representative at the Department of Veterans Affairs (VA) for six years, where I adjudicated disability compensation and survivors’ benefits claims. Now, I represent veterans seeking benefits before the VA, both at the regional office level and before the Board of Veterans Appeals. My workday involves a great deal of client communication: intake calls with veterans seeking benefits, providing clients with case updates and coordinating the necessary paperwork and answering general benefits questions. The rest of the time I am reviewing veterans’ medical and personnel records page by page looking for evidence to help ensure that they are awarded appropriately, communicating internally with VA to address problems that arise with claims, preparing claims and evidence for submission and continually educating myself about constant changes in VA procedures, law and policy.

Do you have any secret talents/ something you’re very good at that would surprise others?

Few people know that I can sing. My mother was a highly trained lyric soprano with a voice like Julie Andrews. I was lucky enough to inherit some of her natural talent, which I exercise with joyous abandon in my car.

What are you currently reading or binge watching?

I am a bibliophile, with a 30-foot floor-to-ceiling library in my home. I’m always reading several books at once. My current favorite is “The Elements of Marie Curie” by Dava Sobel. As for binge-watching, it’s usually historical fiction. I’m just now watching “Outlander” and “Vikings.”

What is the farthest place you’ve traveled (or would like to travel to one day)?

The furthest I’ve ever traveled is New Zealand to visit a childhood pen pal with whom I exchanged letters in the days before email. We’re both over 50-years-old now and still keep in touch.

Do you have any pets? Tell us about what quirky personality traits your animals have!

I have three dogs, all former strays. Benson is my high-strung, slightly neurotic Staffordshire terrier who runs the house and greets all visitors with a shoe. Though the smallest, he’s been known to punch his siblings to be first in line for a piece of watermelon. RocNRoll is the massive (but very chill) 80 pound pit bull I adopted from a high-kill shelter 10 minutes before he was due to be put down. His hobbies include tearing up cardboard boxes and hanging by his jaws from tree branches. Ruger is a medium-sized pit bull/ mastiff/ German Shepard mix who looks like Scrappy-Doo with heavy eyeliner. He loves to watch television and likes to carry his favorite blanket with him everywhere.

Spotlight Magellan allows coworkers to get to know one another by going beyond the surface level through facilitated discussions that delve into personal interests, experiences and aspirations. Through intentional engagement, Spotlight Magellan aims to cultivate a sense of community and camaraderie across our company, ultimately contributing to a more cohesive and fulfilling remote workplace culture.

This month, we’re getting to know Dr. Samuel Pullen, chief medical officer for the Idaho Behavioral Health Plan. Dr. Pullen has been with Magellan since April 2024.

Continue reading to learn more about Dr. Pullen:

Describe a typical workday in your life.

We have such a tremendous opportunity here in Idaho to improve access to high quality mental health and substance use treatment and services. I feel fortunate to have such great colleagues and because of the scope of the work, no day really feels typical. There are activities I routinely participate in to support and advanceour work. I participate in utilization management rounds and residential care rounds. Residential care rounds are led by me where initial and concurrent cases are presented for children being considered for residential care. This has been a topic of particular importance in Idaho over the last several years. I also work closely with our quality team, along with our Medical Director, Dr. Jonathan Harland. Together, we review critical incidents and cases where there might be a quality-of-care concern. I spend the rest of a typical day meeting with our clinical team during our morning huddles, meeting with providers addressing various issues, meeting with the state and working with other members of our senior leadership to ensure the successful implementation of the Idaho Behavioral Health Plan.

What are you currently reading?

I am currently reading A Brief History of Time by Stephen Hawking. I also recently finished reading Fevers, Feuds and Diamonds by Dr. Paul Farmer.

Do you have a favorite recipe you love to make (or have made for you)?

I have sweet tooth, and my kids have really gotten into baking. I am usually asking them to save me some cookie dough.

What is the farthest place you’ve traveled (or would like to travel to one day)?

Greece! My wife and I vacationed in Athens, Santorini and Mykonos. I would love to go to Africa one day and spend some time in Rwanda, Tanzania and Kenya.

Who (dead or alive) inspires you and why?

Dr. Paul Farmer was (and still is) someone who inspired me. If you’ve ever watched the documentary Bending the Arc or read any of his books, it’s very hard not to come away inspired and also a feeling that we have an obligation to challenge the status quo and take action where we see a need.

Catch up on previous Spotlight Magellan articles to get to know your Magellan colleagues! Read all articles here.

National Healthcare Quality Week is a vital time to recognize the dedication of healthcare professionals who strive to improve the quality of care. From October 20 through October 26, healthcare organizations can emphasize the need for innovation, collaboration, and accountability in healthcare practices. This week also serves as an opportunity to reflect on successes, address challenges, and foster a culture of quality improvement that benefits patients, members and communities alike. In honor of National Healthcare Quality Week, we’re spotlighting three Magellan Health employees:

• Vivian Fain, senior manager, quality improvement
• Brandi Smith, director of quality
• Maria Brachelli-Pigeon, quality improvement director, Magellan Behavioral Health of Pennsylvania

Continue reading to learn more about Vivian, Brandi and Maria’s work in healthcare quality:

Are there any initiatives with healthcare quality that you’re currently working on?

Vivian: I am currently working on performance improvement initiatives related to the identification and submission of critical incidents. This is a major undertaking that unites local providers, care coordinators, and utilization management. This is particularly significant when it comes to securing the safety and welfare of the most vulnerable populations we serve.

Brandi: I am currently partnering with the continuous improvement team and the overall data management plan. I work with the data management and data analytics team to help identify the correct metrics and data elements to build out our scorecards. These scorecards will be essential to reporting our data with a higher consistency and quality. These scorecards will not only be accessible to the employer team but will be built with filters that will make other business units more accessible in Magellan and ensure consistency in reporting across the company.

Maria: As part of the quality team, we often have many healthcare quality related initiatives running concurrently. I appreciate that in my current role I have ability to help shape the scope of projects and measure outcomes of the activities. However, as a healthcare quality professional, I’d argue that most, if not all, discussions we step into benefit from a healthcare quality lens. This means that whether we’re participating in a single discussion or supporting a larger initiative, the principles of healthcare quality can be leveraged to support improvements internally and externally.

How did you get involved with the healthcare quality field?

Vivian: I didn’t seek being involved with the healthcare quality field; the field found me. After many years providing direct care service, I wanted to do something more. At the time, I had no insight into the functions of managed care and how it related to the behavioral health field I was passionate about. Eight years ago, I interviewed for a completely different position than what I’m in, and I was subsequently recommended for a position in quality, that change the path of my career and led me to do what I do today.

Brandi: I got involved with the healthcare quality field by accident. I went to school for accounting and when I graduated college, I got a job in the accounting field. That job wasn’t a great fit for me, so while I looked for my next big adventure, I took temporary jobs with a temp company. One of the temporary positions was at GreenSpring Health in Columbia, Maryland. That temporary job led to a permanent position at GreenSpring in the quality department in 1996. GreenSpring was purchased by Magellan. Since then, I have jumped around to some other departments, but have always returned to my roots in the quality department.

Maria: I was fortunate that another strong quality professional took a chance on me and extended me an offer for a position on the quality team. When I accepted the role I’m currently in, I had no formalized training in healthcare quality. The learning curve was profound. I say now with confidence that it was an excellent move for me. I can also share that before I started my employment at Magellan, that I was impassioned to have a larger role in finding way to improve our community behavioral health system. I worked many years as a clinician treating families and individuals with significant trauma and other behavioral health needs. This role granted me firsthand witness to momentous challenges that my clients experienced with the system, and I came to Magellan with a desire to help triage the barriers I’d observed. I initially joined Magellan as a member of the clinical team, and deeply appreciated what I learned working in that capacity, but feel I’ve found a home working in the quality field.

What are some of the most challenging and rewarding aspects of working in healthcare quality? 

Vivian: What I love about my job is seeing the changes made to direct care services secondary to the performance improvement initiatives my team rolls out. The systemic changes we request of providers/facilities, cascade benefits not only to the members we serve, but also have a direct impact for all patients who receive services from the facilities and providers we engage through the performance improvement process. The most challenging aspect of working in healthcare quality is the fast pace in which things take place.

Brandi: One challenge of working in quality are the audits that we do. Audits are a critical piece of work to maintain our excellent level of care that we give to our members and providers. These audits provide valuable feedback to our staff and supervisors allowing us to deliver the same excellent service no matter which person answers the phone. Audits are always evolving to meet the needs of our internal and external customers. For me, the most rewarding aspect of working in quality is when someone identifies an issue, and I can find a solution. I am a problem solver at my core. This is what makes quality such an interesting place to work. We get to be involved in both the front-end work and the back-end reporting and analytics. Identifying issues before they turn into larger problems provides a sense of accomplishment that isn’t always available in other departments. It’s satisfying to send that email that says this issue has been resolved. I love working in the employer world because of the amazing partnerships quality has with our front-end colleagues.

Maria: Addressing challenges can be one of the most rewarding aspects of working in healthcare quality. Quality engages many tools to tackle barriers: the five why’s to understand root cause, we use Pareto charts to decide where impact could be most profound, Gannt charts to build out projects, Lean Six Sigma and Kaizen methods to identify steps in processes that aren’t value-added and eliminate waste, etc. We can help develop rapid cycle projects using the plan-do-study-act model to assess impact of interventions. Making processes more efficient, measuring improvements, and highlighting successes is very rewarding.

What does Healthcare Quality Week mean to you? Is there anything else you’d like to highlight about healthcare quality?

Vivian: I appreciate the recognition for what those in the field of healthcare quality are tasked to accomplish. The continuous quality improvement process we seek to replicate is no easy task for those resistant to change and is often misunderstood, while the benefits are far reaching and often taken for granted. Further, I would like to highlight the unseen nature of what we do, operating in the background of direct care, to ensure the direct care provided to patients is backed by high expectations.

Brandi: Healthcare quality week means that people get a small glimpse into the world of quality that not everyone gets in the normal day to day. Raising awareness of quality is important, as quality collaborates with every department in the organization. Quality can’t be successful without that collaboration, and whether you realize it or not, you have likely contributed to successful quality outcomes.

Maria: Healthcare Quality Week creates a dedicated time and space to reflect on how incorporation of quality principles in our work can be impactful for our staff, our customers, and our business. For me, this week is a time to extend appreciation to the individuals that are working in the background to improve workflows and outcomes. The quality teams across Magellan Health are extremely collaborative and supportive of one another. We are fortunate to have developed this network of professionals. I’m grateful to have kind and caring coworkers to partner on projects. In general, you’ll hear quality professionals share proclamations like, “quality is everyone’s job.” While it is important for a few of us to have knowledge/expertise on the quality framework to help drive strategies, all staff can have a role in quality.

Customer Service Week is an essential time for healthcare organizations to honor and recognize the dedication of their staff who provide compassionate care and support to members every day. This week, October 7 through October 11, is an opportunity to acknowledge the hard work, resilience, and commitment of those who provide exceptional customer service. We’re spotlighting four Magellan Health employees who share why they chose to work in customer service, and some of their most rewarding and challenging aspects of working in this field:

• Kimberly Elias, senior wellness coach
• Hauva Manookin, care manager, After Hours
• Marlo Dale, senior EAP consultant-workplace support, Midwest care management center
• Jordan Carroll, senior care manager

Continue reading to learn more from Kimberly, Hauva, Marlo and Jordan on their experiences working in customer service:

Why did you want to pursue customer service and what is the most rewarding aspect of working in this field?

Kimberly: I pursued a career in coaching because I am passionate about helping people create positive change in their lives. I believe that we all have the capacity to change, and I love being a conduit for this transformational process to occur.  The most rewarding part of my work is being a witness to the growth and transformation that occurs when one puts in the effort and believes in themselves. There is no greater reward then seeing someone discover their potential and go from merely surviving to thriving in life! That is what it’s all about for me.

Hauva: Cliched as it is, I pursued customer service via being a counselor because a life dedicated to helping others is a life lived with value. I have this idea that counselors are farmers; we plant seeds, we encourage watering, and we hope somewhere down the road the seeds grow. Even in our abbreviated roles and the snapshots of time we have with each person, we can still plant seeds and hope for their bountiful harvest. In that invisible moment that likely we will never know about, that is the moment where everything we learned and everything we have done becomes clear.

Marlo: I am a solution focused thinker. Helping the client move toward resolution is the most rewarding aspect of working as an employee assistance program specialist. I’ve found social work and customer service values are all aligned. Social workers and customer service representatives must demonstrate empathy, strong communication skills, respect, and a duty to serve. Despite the need of the respective client or customer, providing and linking to service in a competent, professional manner is the goal, and necessary to sustain every type of business.

Jordan: I always knew that I wanted to be in a field where I could help people. This job allows me to talk to so many people every day. While the severity of their needs may vary, each call is an opportunity to touch someone’s life in a positive way.

What are some challenges you face in this profession and how do you overcome them?

Kimberly: On occasion, I have clients who aren’t ready to create change. It’s hard when you work with someone and you know they can achieve what they set out to, but they do not see that in themselves. It can be frustrating at times when people give up and choose not to see themselves as worthy enough to stay the course and achieve their desired goals. I can work through this by remembering that although I didn’t get to witness any real growth, I know in my heart that I did plant a seed. That seed may grow in the future, and I must remain strong in my faith and hope that at some point, it will. It just may not be in my time, and that is okay.

Hauva: The biggest challenges here and everywhere in counseling is burnout. We all lecture self-care as this nebulous concept, but it’s too vague and too hard to feel successful at. For me, making sure I have slept and making sure I’m having fun is vital. Also, making sure I turn off work when I leave so that I can turn on fully when I am is crucial.

Marlo: One of the challenges I’ve faced in this profession is related to challenges in finding appropriate care and service for our members. Over the course of my career, I’ve learned to focus on what I can do, like staying present, focus on the individual, refer/assist/link as appropriate, and not fixate on what I can’t do. To be fully present in the moment and ensuring the person feels heard and seen is sometimes sufficient. I’m also working to shift my paradigm from problem resolution to facilitating change.

Jordan: At times there are busier days with calls with individuals with higher acuity, more risk concerns and simply hearing some of the hardship they go through can be tough. I try to make sure to count my own blessings, to be grateful for my life and again my opportunity and privilege to provide support to those going through a really difficult time. Self-care is an important part of this. I personally like to spend time with my husband and our two boys, spend time with family and friends, stay active and cook and bake!

Is there anything you’d like to highlight about working in customer service?

Kimberly: I would like to encourage all Magellan employees to spread the word that coaching is available to all employees and their household members.  I’d like to increase more awareness about this amazing modality that is so incredibly impactful to creating positive change!  I would love to see our entire book of business consistently spread the message about this service to their teams and employees so that we can reach and touch millions of lives!  We all need that special coach to help guide us on the path to success and I would love for everyone to capitalize on this! Our coaching team is exceptional with decades of experience. We are highly trained and skilled to coach members on numerous life issues. We are a devoted team of coaches, and we are firmly committed to helping everyone achieve their desired success.

Hauva: The people, the coworkers, supervisors, and management. I have had many iterations of this profession, and this place and these people have been my favorite. They are the most fun and most supportive I have ever had. It’s an honor to work with all of them and I only hope I can offer the same to each of them.

Marlo: It’s fulfilling to know that in the short amount of time and brief interaction we have with our customers, we may make a large impact on their day and lives.

Jordan: I think that customer service calls of all kinds reflect on the everyday interactions that we all go through. Everyone has needs that come up, and everyone has likely been in a position of asking for help. It is a great reminder that we are meant to be connected to each other one way or another. Humans are hardwired to support one another, and I am thankful for all my amazing coworkers who help our members daily by being on the other end of the phone.

What does Customer Service Week mean to you?

Kimberly: I think this is a great opportunity to validate and appreciate those who are truly devoted to delivering the utmost of care and support to the members we serve.  We live in a world that is saturated with fear, stress, and anxiety. When we intentionally set out to offer a service that comes from the heart, that is authentic, kind, and truly caring, we can create a ripple effect of positivity that can over time, create positive change.  This week is a powerful reminder of how impactful our service can be in the lives of people we serve.

Hauva: As I understand my role and my work, every week is customer service week; every day is customer service day; every client deserves the best customer service I can give in that moment.

Marlo: Customer Service Week is a time to reiterate the importance of what we do, while highlighting the hard work and dedication of those serving individuals in need.

Jordan: To me, customer service week is about putting the spotlight on those that help to remind each of us why we chose to get into this field. It’s about making sure we are taking good care of ourselves, as good of care as we provide to those we serve.

Recognizing National Post Traumatic Stress Disorder (PTSD) Awareness Month is crucial for raising public awareness about PTSD. This observance fosters understanding of symptoms, reduces stigma, and encourages those suffering to seek help. By promoting education and support, we can improve lives and support recovery efforts, ensuring that those affected receive the care they need. Magellan Health’s Dr. Yasmeen Benjamin, psychologist advisor, shares her thoughts on the importance of recognizing National PTSD Awareness Month, and what available resources there are to support the mental health of individuals living with PTSD.

What are some facts about Post Traumatic Stress Disorder (PTSD) that individuals may not be aware of?

The triggering event or stressor that causes PTSD can look very different for everyone. However, for all those who struggle with PTSD, the symptoms are the same. This is important because sometimes individuals with PTSD don’t know they have PTSD, or they will minimize their symptoms if they deem their trauma to be less severe in some way.

The symptoms of PTSD consist of re-experiencing the traumatic event in some way, avoidance, negative changes in thoughts and mood, and increased arousal or reactivity. To have a diagnosis of PTSD means these symptoms will cause significant distress in an individual’s life and persist following the traumatic event. It is also important to recognize that PTSD can negatively affect many aspects of a person’s life, which makes living with PTSD very difficult and isolating. Relationships can suffer as well as performance in a work or school environment. But there is hope to manage PTSD with scientifically proven treatments, such as evidence-based therapies. I am a believer in these treatments because I have seen first-hand how they work to significantly decrease symptoms and help individuals get their lives back. These treatments include, but aren’t limited to, Cognitive Processing Therapy and Prolonged Exposure Therapy. I highly encourage anyone experiencing PTSD to discuss these and other PTSD treatment options with a clinician who is well-trained in them.

Why is it important to recognize National PTSD Awareness Month?

PTSD affects many different types of people of all ages and backgrounds. Given that this condition doesn’t discriminate, it’s important to understand PTSD and to be able to identify the signs and symptoms so we could be a support to those individuals with this condition. Social support is an important variable in any recovery process and can be a huge help for individuals living with PTSD to receive that understanding and empathy needed to help them.

What are some available resources for individuals with PTSD?

The National Center for PTSD provides helpful resources and psycho-educational materials to individuals with PTSD as well as their family and friends. Additionally, there are helpful books and workbooks that individuals can read to learn more about their symptoms as well as learn helpful skills to better manage or decrease PTSD symptoms.

What are some ways that individuals with PTSD can take care of their mental health while navigating this condition?

PTSD does not have to feel like a lifetime sentence. With the right treatment, people can get their lives back. I highly encourage individuals with PTSD to find professionals who have the training and experience to effectively treat this condition. Additionally, I encourage individuals with PTSD to find a way to not only address their mental health, but also address their spiritual and physical health as well. PTSD affects the entire being.

World Schizophrenia Awareness Day is a vital reminder of the profound impact this complex mental health condition has on individuals and families worldwide. This day offers a platform to challenge stigmas, dispel myths, and advocate for greater understanding and support for those affected by schizophrenia. By acknowledging World Schizophrenia Awareness Day, we’re highlighting the need for improved access to mental health resources and service and taking a crucial step towards fostering inclusive communities and promoting mental well-being. Magellan Health’s Lyle Forehand, MD, is board certified in psychiatry and forensic psychiatry. Dr. Forehand shares his thoughts on the importance of recognizing World Schizophrenia Day, and what available resources there are to support the mental health of individuals living with schizophrenia.

What is some information about schizophrenia that people may not know?

Schizophrenia is a very serious, lifelong condition that affects how a person thinks, feels, and behaves. It shows up differently in different people, but it is almost always associated with decreased insight into what is, or is not, real. Usually starting between ages 16 and 30-years-old, individuals tend to respond better to earlier treatment. However, people who suffer with these symptoms are often very unwilling to share their scary, and often bizarre, experiences with others. That slows down, or even prevents, getting treatment. Many also have a neurological condition called anosognosia, that blocks their ability to know they are ill or need treatment.

Why is it important to recognize World Schizophrenia Day?

World Schizophrenia Awareness Day is celebrated every May 24th, in honor of the day in 1792 that Dr. Phillipe Pinel started releasing psychiatric patients from the chains that bound them at the Bicệtre Hospital outside Paris.  Many of his patients had been chained for 30 – 40 years!  Our hope, in recognizing this day, is that the stigma of schizophrenia (and of mental disorders in general) will lessen. More people will be able to live with dignity and with access to the same level of care as individuals without schizophrenia.

What are some available resources for individuals with schizophrenia?

Information is helpful in managing most difficulties. For schizophrenia, which is often quite scary to those who suffer from the condition and to those who love them, this is even more important.  NAMI, the National Alliance on Mental Illness, has been a source of information and support since 1979.  The Treatment Advocacy Center, founded in 1998, has been controversial because of its advocacy for forced treatment of some people with schizophrenia, but it remains a great information resource as well as a vigorous advocate of legal changes that could enhance treatment.

Schizophrenia requires lifelong treatment.  That treatment should include some amount of medication.  Not all psychiatrists are comfortable prescribing these medicines, but many are willing to work with schizophrenic patients until a regimen can be found that works well for them.  These regimens often change over time, or in response to fluctuations in stress, or symptoms, or both.  A good relationship with a consistent provider is very important.  A relationship with a full-service team is even better.  This team can provide some combination of psychotherapy, social skills training, vocational rehabilitation, supported housing, and supported employment.

What are some ways that individuals with schizophrenia can take care of their mental health while navigating this condition?

Just as everyone else does, people with schizophrenia have some amount of stress (not just from their disorder!) and some amount of resilience (the ability to “bounce back” from difficulties).  Resilience is a skill that all of us can improve. The four steps are: making positive lifestyle choices, forming positive social relationships, having a sense of meaning and/or purpose, and the practice of mindfulness/meditation (even just three minutes a day).

National Volunteer Month serves as a pivotal reminder of the invaluable contributions volunteers make to communities nationwide. Throughout April, we’re celebrating the selflessness, dedication, and impact of those who generously give their time, skills, and resources to support the causes and organizations they believe in. National Volunteer Month not only honors those individuals who devote themselves to volunteerism, but also inspire others to join in and find a cause they’re passionate about. Talia Hammer, manager, network development, OCONUS MFLC/PFC, is an active volunteer with Share Pregnancy and Infant Loss Support. Talia was also the first-place recipient of the Barry Smith Caring Award and was awarded a $5,000 donation for Share Pregnancy and Infant Loss, an organization that has significant meaning to Talia. Continue reading to learn more about the volunteer work Talia does with Share Pregnancy and Infant Loss:

What volunteer work do you participate in and for what organizations?

I am currently very active in volunteering with Share Pregnancy and Infant Loss Support to help parents who have experienced the heartache of a pregnancy loss, stillbirth, or infant death. I became a trained Parent Companion and co-facilitate grief support groups offering peer support to other bereaved families. I served on the Parent Panel and was filmed telling my story at a Sharing and Caring Training to trained professionals in the community to learn how to serve families at their time of loss. I became Share’s first Social Media Ambassador to increase awareness about Share and baby loss through personal advocacy on Facebook and Instagram. I volunteer with an open heart and generosity of my time serving on event planning committees, help with the annual walk, plan, and volunteer at fundraisers. I am the Secretary of the Social Board and attend every Share event and I organize a donation drive yearly on my daughter’s birthday to give items to the Share office in honor of her.

How did you get involved with this organization and volunteering in general? How long have you been volunteering?

In November 2016, our daughter was born at 32 weeks gestation and lived for 35 minutes as she was born with no kidneys. After the loss of my daughter, I turned to Share for help with my grief. Two years later, I decided I wanted to give back to other grieving parents. I have been volunteering with Share for the past 5 years. Volunteering with Share is how I keep my daughter’s memory alive.

Why is it important for others to volunteer in their communities?

It is important for others to volunteer in their community as there are many non-profit organizations that depend on volunteers to help the organization operate daily and to give back to the community in need. With the wide range of organizations that need volunteers, I believe there is something out there for everyone to volunteer and to give their time.  Find the organization or organizations that is closest to your heart and donate your time to them as they will forever be thankful for all the help they receive. When you find commonality with others who have experienced what you have, volunteering will come so easily.

Is there anything else about what National Volunteer Week you’d like to highlight (could also highlight specific organization)?

In 2023, I received the Heart and Hands volunteer of the year award from Share. Statistics show that 1 in 4 families experience pregnancy/infant loss and I’m honored to partner with Share to help bereaved parents find hope and healing, all while honoring my daughter’s life. I feel very luck to work for Magellan who also gives us Volunteer Time Off (VTO) hours to be able to help our community. I appreciate the opportunities Magellan offers to us to help make the world a better place.