For more than 80 years, organizations have turned to employee assistance professionals to support their employees and people leaders dealing with issues that threaten personal wellbeing or hinder workplace productivity. Today’s most trusted expert is the Certified Employee Assistance Professional (CEAP), who is multifaceted and has a sharp focus on the Employee Assistance Program (EAP) core technology to guide their work. Here’s how and why Magellan believes obtaining a CEAP certification can benefit your professional development and help organizations receive top-tier EAP services.

What Makes Employee Assistance Professionals Unique

Fostering employee engagement and wellbeing is associated with a positive workplace culture, helps retain and attract talented employees, and contributes to higher productivity. Employer organizations have long relied on the unique blend of expertise possessed by experienced Employee Assistance (EA) professionals to support and advance their programs. Skilled EA professionals are knowledgeable in organizational culture, mental health, workplace policy, program promotion, and crisis management. They possess the ability to interact with and support all levels of the organization.

On any given day, EA professionals intervene with individual employees and family members in managing life’s challenges; furnishing opportunities for people leader development; conducting program promotion activities; and addressing organizational impacts such as preventing and coping with workplace violence, critical incident support, and crisis management. Unlike other helping professionals who often play a client–advocate role, EA professionals recognize and are bound by the principle of their dual-client relationship and maintain neutrality as well as confidentiality. EA professionals’ distinct expertise and adherence to the dual-client philosophy sets them apart from other types of helping professionals.

The Value of CEAP Certification

The Certified Employee Assistance Professional (CEAP) certification is the only EA professional credential that demonstrates mastery of the concepts and skills required by competent EA professionals. CEAP certification is a recognizable commitment to excellence and demonstrates the EA professional’s unique body of knowledge and alignment with the EAP core technology.

Voluntary certification establishes professional credibility by demonstrating the following:

• Observance of quality and industry standards
• Well-trained in your area of expertise
• Commitment to continuous professional development
• Personal drive and motivation to excel in the Employee Assistance profession

The CEAP certification process provides an evaluation of existing knowledge and skills while concurrently providing professional development. The required knowledge modules cover essential EAP components, updated industry information, exposure to international EAP, policy issues along with relevant legal issues, EAP clinical assessments, marketing, training, supervision, and program management for EAPs.

The CEAP is the gold standard in the field of employee assistance. It is the only credential that confirms proficiency in the concepts and skills required by competent EA professionals, and it is why Magellan Federal seeks to hire professionals with this designation and offer free certification for our staff. We believe that the CEAP empowers our professionals to provide exceptional EAP services to the government, our ultimate goal.

How to Become a CEAP

There are multiple pathways to becoming a CEAP, depending on your education and work experience. Many CEAPs are masters-level counselors, but there are other roles in the EA profession that do not require a counseling degree. For example, account executives, program managers, human resource professionals, and union stewards benefit from CEAP certification in their roles.  All candidates seeking initial certification should visit the Employee Assistance Professional Association (EAPA) website for more information.

According to Gallup®, 70% of the population is struggling or suffering, and 70% of employees are not engaging at work. Investing in wellbeing at work is critical to the success of your employees and organization.

The impact of wellbeing extends far beyond how employees feel — it affects the number of sick days they take, their job performance, burnout levels, retention rates and the organization’s bottom line.

We will dive into these issues in this blog post, and you can learn by listening to the webinar recording: “eMbrace the link between employee engagement and wellbeing.”  Click here to access the recording.

Organizations should care about wellbeing

Contrary to what many believe, wellbeing is not just about being happy or physically fit. Wellbeing encompasses all aspects of our lives:  how our lives are going, feeling good about our thoughts life experiences and what is important to us.

Poor wellbeing affects employees and organizations:

• 75% of medical costs accrued are due to largely preventable conditions.
• $20 million of additional lost opportunity for every 10,000 workers due to struggling or suffering employees.
• $322 billion of turnover and lost productivity costs globally due to employee burnout.

 In contrast, employees with high wellbeing are more resilient during widespread or personal tough times, less likely to have unplanned days out of the office and more engaged than those with low wellbeing.

Traditional EAPs are not enough

Traditional Employee Assistance Programs (EAP) fall short because they average about 5% engagement and focus mainly on distressed employees. Low utilization and a reactive model leave a large gap to fill to meet the wellbeing needs of all employees. Organizations need a proactive program that benefits all employees.

Learn more in the webinar recording.

Building a thriving culture of wellbeing

Leaders that bring engagement and wellbeing together create a high-performance environment where the two inform and build on one another. Magellan Healthcare and Gallup® collaborated to create eMbrace, a fully integrated, evidence-based solution delivering improved employee wellbeing and engagement across six key areas of their lives: Emotional, Career, Social, Financial, Physical and Community.

Through eMbrace, employees and organizations can measure their wellbeing and discover where they are suffering, struggling, and thriving. Employees receive a personalized plan that guides them to services and resources to help them improve their total wellbeing and lead thriving lives.

Resources:

• https://www.gallup.com/workplace/215924/well-being.aspx
• https://www.gallup.com/workplace/320297/invest-employees-wellbeing-afford-not.aspx
• https://www.gallup.com/workplace/358082/struggling-suffering-employees-twice-likely-leave.aspx

August is National Wellness Month, which makes it the perfect time to reflect on how we care for ourselves. Wellness is a series of interconnected dimensions that contribute to a person’s overall health and well-being. These dimensions of health include:

1. Social
2. Spiritual/Community
3. Physical
4. Emotional
5. Financial
6. Occupational/Career

It is necessary to give attention to each dimension as they
are interdependent and contribute to one’s overall wellbeing.

This is especially true for those in helping professions like behavioral health. According to Green Cross Standards of Self-Care Guidelines, “In order to ensure high-quality patient and client services, we have an ethical obligation to attend to our own health and well-being.”[1]

Here are some suggestions for self-care practices for each of the six main wellness dimensions. Notice that many of the self-care activities overlap to meet more than the aspect of wellness.

If your company offers an Employee Assistance Program (EAP), a variety of health and wellness services including many of the above, are often included free of charge to employees. Magellan Healthcare offers an EAP that delivers improved employee wellbeing and engagement, called eMbrace. When users take our Gallup® Wellbeing Survey, their total thriving and wellbeing scores will be calculated across the above six essential areas. These scores shape a personalized plan with services and resources to help individuals thrive in all areas. Click here to learn more and share with your employer today.

You can also take individual action. Start small by incorporating one or two of the activities above into your daily routine and see what works best for you. The more you practice, the more likely these positive wellness activities will become habits that lead to a more vibrant, healthy life.

Article originally published on MFed Inform.

[1] Canadian Veterinary Journal

[2] University of New Hampshire, Illinois State University, La Belle Society, Canadian Veterinary Journal

Jennifer Foley is leading a triage team of trained clinicians on the Employee Assistance Program (EAP) to connect members with a variety of services to promote whole health, including new virtual wellness and counseling experience. Foley, the interim senior manager of the employee Center of Excellence triage team, uses her experience as a former lifestyle coach with the EAP where she is responsible for managing clinicians and working with the account executives, sales team members, and executive leadership. Foley is based out of Davenport, Iowa, and has worked for Magellan Health since January 2012. As someone who is self-proclaimed “EAP for life,” Foley lives by the mission of focusing on overall wellness. Between her team, and help from various app partnerships, she can connect members with the help they need when they ask for it.

Q: What kind of projects are you working on now?

A: I manage a group of clinicians who talk to our members on the phone or over chat. We have a lot of amazing things happening with the core changes for the Employee Assistance Program (EAP). We recently had more services set up for our entire book of business, which is an exciting transition for us to be adding onto the services we offer for most of our companies. We focus on connecting with members and making sure they have the best possible experience in asking for help and a true understanding of all the services available to them to determine what their next best steps are. We are constantly growing and evolving to do that efficiently and effectively. Recently, we had someone call in and speak with one of our team members whose father had just passed away and explained that they were conflicted about it because he was their primary abuser and in prison for most of his life for that, so there was no relationship once he was released. They had learned of his passing because they were his primary beneficiary. One of this person’s primary stressors was that their father was a veteran, and they didn’t know what the next steps would be. My team was able to connect that person with the VA office and with the appropriate counseling. One of the best descriptions of my team is that we’re focused on overall wellness. We support you through the emotional impact and work together to get you to a place where you feel supported, connected, and have all the resources you need. We really do think outside the box and collaborate. That’s why EAP is so amazing, you’re able to look at the whole picture and work with companies who want to take care of employees and their family members to get their needs met.

A: Do you have any other examples of people you’ve helped that you could share?

Q: When someone calls in, they’re able to talk to us in that moment about whatever is going on. We use motivational interview techniques to really get to know them and understand what’s happening in their lives. Another recent call we had came from someone just over the age of 18 explaining that he was calling because a lot of people told him to; most important to him was his parents. We asked him why he wanted to call, he said he’s unsure how he feels about a lot of people telling him he needs help, and he was willing to talk about how he was feeling. That’s one of the amazing things about this, we’re not here to tell someone what they need to do, we’re here to tell them what their options are. He did disclose that he feels like he’s been drinking too much alcohol, he felt like he was using it as a coping mechanism. We were able to help connect him with a counselor, our online self-care platform, MyStrength that is intuitive and guides him through specific exercises to reduce his alcohol use, get him with our Life Enrichement Program that helped him find nearby gyms he could join and use exercise as a coping skill with his friends where he could also socialize without drinking. A lot of times when people think about the EAP they only think of counseling, and while there certainly is counseling, we also provide many other services like, lifestyle coaching, financial resources, identify theft resolution, legal consultations, life enrichment services, and the self-care wellness and resiliency platform. These services are often utilized together to provide the best overall support.

Q: Why is Magellan Health the best place for this?

A: I am EAP for life, I can’t think of a better way to spend my day than to work with these companies and help our members find their next best steps. Magellan Health stands out because our people are truly passionate about what they do. To be able to work with team members who care about what we’re doing and how we can help people means the world.

Q: What are your thoughts on the culture here at Magellan Health and how does it impact the work you do?

A: I do think the culture here is truly the best. It is the most supportive environment. We operate where mistakes can be easily made and miscommunication can happen. The team looks at it in an understanding way. We are all working toward the common goal of promoting overall wellness. Magellan Health’s response to COVID-19 was amazing. We made sure we had the best services to offer our members by bringing on a virtual platform that doubled the number of sessions held per month by recognizing this need in society. This makes me proud to be with Magellan. Just making sure we’re meeting every need on a plethora of services, I’m looking forward to that continued help and development. I’m so excited about our future and know the best is yet to come.

Q: Can you tell me more about the EAP’s app partnerships?

A: We partner with a few and then also have others that we recommend on the website. We work with the app BetterHelp; they’ve been a good virtual platform to partner with to provide additional counseling services. Prior to COVID-19, we offered traditional face-to-face services. We partnered with BetterHelp to be able to have online scheduling for therapeutic scheduled chats on Teams, video counseling, telephonic counseling, and texts. We’ve had about 6,000 sessions a month on this one platform. Being able to pivot and do what we need to do to ensure our members have the best care possible has made this a great partnership. MyStrength is another app-based program we’ve partnered with. Members can log into the app and create a profile. It helps them with pinpointing the things they might want to work on physically, mentally, emotionally, and spiritually. It meets what you need and tracks your overall progress. It’s very user friendly and recognizes if things become more serious, it will then refer you to Magellan Health’s clinician triage team.

Learn more about Magellan Health’s EAP here.

Read more about Magellan Health’s EAP here.

Anxiety is a normal response to a constant barrage of bad news. Headlines and notifications related to recent events are taking their toll on mental health in what some call “headline stress disorder.”

While this is not a medical diagnosis, the continued anxiety or stress from headlines may cause things like heart palpitations and chest tightness or insomnia. Further progression may lead to physical and mental conditions such as anxiety disorders, depression, endocrine disorders or hypertension.¹ The combination of civil unrest, political instability and COVID-19, and the resulting economic uncertainty, has led to an increase in stress and anxiety in society. Both adults and children may struggle to process their feelings and maintain a sense of normalcy.

Here are some tips to help you understand and manage your fears, how to help children deal with traumatic events and how to know when you or someone close might need help.

Understanding the emotional and physical reactions to traumatic events

Emotional reactions

When the initial shock of a traumatic event subsides, normal emotional responses in the hours and days that follow may come in waves and at unpredictable times. These responses include:

• Fear and anxiety
• Sadness and depression
• Guilt, shame or despair
• Anger and irritability
• Emotional numbness
• Feelings of separation from others

Physical reactions

Physical reactions are the result of stress hormones flooding the nervous system. Common physical symptoms include:

• Difficulty sleeping
• Fatigue
• Headache, abdominal pain or other physical pain
• Racing heart
• Dizziness or fainting
• Change of appetite

How to help yourself

• Take care of yourself first. Eat healthy foods, get enough rest and exercise regularly. Physical activity can reduce anxiety and promote well-being.
• Talk to people you trust about your concerns. A supportive network is important for emotional health.
• Take time for hobbies and fun activities or find interesting volunteer activities. This can be a healthy distraction from everyday stress.
• Limit your exposure to disruptive TV, radio and social media coverage.
• Practice mindfulness and relaxation techniques such as deep breathing and meditation.

How to help children cope with traumatic events

• Be aware of your own reactions to the event and manage your own stress. Stay calm and offer hugs and reassurance to restore your child’s sense of safety and security.
• Share information about the event and answer your child’s questions honestly. Listen to your child’s fears and let them know that it is okay to share their feelings at any time.
• Restrict or prevent contact with disturbing news and social media coverage of the event. Children who see graphic images or hear disturbing news can be re-traumatized.
• Maintain as many stable routines as possible, including regular meals, bedtimes and exercise.
• Engage in fun activities to help the children relax and get the feeling that life is back to normal.
• Watch for signs of trauma, even after weeks have passed. Children, like adults, cope with trauma in different ways, and may show signs of sadness, anxiety or disruptive behavior weeks or months after the event.

Know when to get help

• Common signs that you or your child may need professional help can include: excessive worrying or fear, extreme mood swings, avoidance of friends, difficulty understanding or relating to other people, changes in eating and sleeping habits and inability to engage in daily activities or deal with daily problems and stress.
• If you are suffering from stress reactions that affect your ability to lead a normal life for six weeks or more, you may need help from a mental health professional. While everyone is different and heals at their own pace, some people develop Post-Traumatic Stress Disorder (PTSD) after a traumatic event.
• Signs of PTSD include: disturbing memories, nightmares or flashbacks, suicidal thoughts or feelings, disconnection from others, and trouble functioning at home and work. It is important to seek help if you think you might have symptoms of PTSD.

¹https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7104635/

As the new COVID-19 vaccine is being administered across the country, many people are feeling a mix of emotions. There is hope that the vaccine will normalize life and relief that the vaccine will save lives.  There is also anxiety about its potential side effects, long-term effectiveness and availability. For some, the stress and uncertainty caused by the pandemic are being exacerbated by vaccine concerns.

Vaccine safety

Although the two vaccines currently available were rapidly developed, they meet the safety and efficacy standards of the U.S. Food and Drug Administration (FDA). The data from the manufacturers and research from large clinical trials show that the benefits of the COVID-19 vaccines outweigh the risks of side effects and coronavirus infection. There are also other COVID-19 vaccines in development that must meet stringent safety standards before they can be released.

In addition, the Centers for Disease Control (CDC) and FDA have expanded safety monitoring systems to continue to track possible side effects of vaccines. A new easy-to-use, smartphone-based tool called V-safe enables vaccinated individuals to notify the CDC about any side effects. V-safe also texts reminders to get the second vaccine dose.

Anxiety about the COVID-19 vaccine

Anxiety can stem from fears about the vaccine’s safety, getting a shot or not having control over when it will be available.

Here are tips to help manage it:

• Stay informed and research credible sources. There is a lot of misinformation online about vaccinations in general. Follow credible news and information sources. Up-to-date information about the COVID-19 vaccines, side effects and benefits, and answers to frequently asked questions, are available on the CDC website.
• Follow recommended guidelines to keep yourself safe. It will likely take months for the COVID-19 vaccine to be available to anyone who wants it. In the meantime, take precautions to protect yourself and your family by wearing masks, maintaining social distance and washing your hands frequently. Minimize your risk of contracting the virus by following CDC guidelines on travel, gatherings and other activities that can spread the virus.
• Make self-care a priority and consistently practice ways to cope with stress. Anxiety can result from a feeling of lack of control and uncertainty, and the pandemic was the perfect storm of both. Get enough sleep, eat nutritious foods, exercise and take time every day for an activity you enjoy.

Finally, remember that feelings of stress and anxiety during difficult times are normal and will pass. If you find that anxiety continually affects your quality of life and you feel overwhelmed, consider talking to a mental health professional.

To learn more about Magellan Healthcare’s mental and behavioral health resources, click here. 

Source: Centers for Disease Control and Prevention

How we can comfort and support each other when grieving

Grieving the loss of a family member, friend or colleague is difficult. The pandemic has made it even harder for many people to cope. Those who have lost loved ones to COVID-19 or other illnesses may face additional grief and sadness. Infection control restrictions have left them unable to visit or say goodbye. Moreover, traditional wakes and funeral services have been modified or eliminated due to social distancing and limits on the size of gatherings, changing the way people can comfort and support each other.

Many people have experienced multiple losses. For example, the loss of a loved one at the same time as unemployment and social isolation.  The resulting grief may be prolonged and complicated with delays in the ability to heal and move forward.

Common Grief Reactions

Pain associated with grief is a normal response to loss and can be felt on emotional, physical and spiritual levels. Common reactions to grief are:

• Initial feelings of shock, denial, and disbelief, which can be heightened when the death is sudden and unexpected
• Feelings of worry, fear, frustration, anger or guilt
• Physical reactions such as headaches, fatigue, difficulty sleeping, loss of appetite, pain and other stress-related symptoms
• Spiritual expressions of grief, such as questioning the meaning and purpose of life, pain and suffering

There is no normal and expected time for mourning to end. Depending on the relationship with the individual and the circumstances of the loss, grief can last for weeks to years. Grief can ebb and flow at unexpected times, triggered by memories of the deceased person, holidays and anniversaries of loss.

Coping with Loss

It is important to find ways to express grief.

• Connect with other people, such as friends, relatives, support groups, and faith-based organizations if applicable, even if the contact must be virtual or by phone. Sharing your feelings with people who understand what you are going through is comforting and eases loneliness.
• Participate in an activity, such as planting a tree or creating a memory book, to honor the person you lost. Ask family and friends to contribute their memories and stories.
• Take good care of yourself. Maintain a balanced diet, moderate exercise and adequate sleep. Treat yourself to something you enjoy, such as a massage or a walk in nature.
• Avoid the use of alcohol, tobacco or other drugs to escape emotional pain.
• Don’t be afraid to ask others for help. Allow other people to assume some of your responsibilities when you are feeling overwhelmed.

When time has passed, if you are still having difficulty functioning, seek support through grief counseling, your EAP, support groups or hotlines. As writer Vicki Harrison said, “Grief is like the ocean; it comes in waves ebbing and flowing. Sometimes the water is calm and sometimes it’s overwhelming. All we can do is learn to swim.”

Find ways to deal with negative emotions

There is no question that the pandemic has affected the mental and emotional health of Americans of all ages. We have experienced months of social isolation, job changes and unemployment, school closures, and other disruptions. This has led to a surge in the number of people reporting high levels of stress, anxiety and depression. Given the uncertainty of when life will return to normal, finding ways to manage negative emotions and strengthen your mental health is important.

Building and exercising resilience skills can help protect your mental and emotional health. Try these tips:

• Stay in touch with positive and supportive people, even if you can’t see them in person. Strong social connections can reduce stress and help you feel happier and more energetic. If you haven’t already, learn to use video platforms like FaceTime and Zoom to stay in touch with friends and family.
• Practice ways to manage everyday stress. For some people, a daily walk eases the pressure of the day. Try meditation, reading, yoga, working on a hobby, listening to music or any other activity that you enjoy. Practice finding something you can be grateful for every day. You will feel more positive and recharged.
• Find what motivates you. Research shows that people who feel they have a purpose in life tend to be happier and live longer. For some, being creative, helping other people or devoting their time and energy to a cause can be the best motivators.
• Make self-care a priority. Physical and mental health are closely intertwined. In difficult times, it is important to get enough sleep, eat a healthy diet and exercise. Avoid using alcohol, tobacco or other drugs to cope with negative emotions; they can make sadness, depression and anxiety worse.
• Limit the amount of time you spend on social media and the news. If you are constantly frustrated and upset over what you see in the news or on social media, limit or take a break from both.
• Maintain your sense of humor and practice reframing negative thoughts. If you become aware that negative thoughts and images are invading your mind, draw your attention to your surroundings. Being present in the moment, or mindful, is one way to break a pattern of negative thinking. Humor is another way to defuse negative emotions.
• Give others the benefit of the doubt. Everyone is affected by the pandemic in one way or another, and others’ emotions may not be obvious. Be kind in any interaction with others.

If you find that your mental health symptoms are negatively impacting your quality of life, consider talking to a professional.

To learn more about Magellan Healthcare’s behavioral health resources, click here.