Spotlight Magellan gives colleagues and those we collaborate with the opportunity to get to know Magellan employees beyond the surface through facilitated interviews that explore their personal interests, experiences, and aspirations. Through intentional engagement, Spotlight Magellan fosters a sense of community and connection, strengthening relationships and creating a more enriching shared experience.

This month, we’re getting to know Mary Connole, senior paralegal, regulatory. Mary has been with Magellan since 1992.

Continue reading to learn more about Mary:

What’s your favorite thing to do on the weekends?

I have a few things I rotate on different weekends that include going to our local ceramic shop to work on a current project, visiting with my friends, going golfing with my husband or side-by-side (UTV) rides. Pretty much anything outside.

What’s your favorite way to use your PTO?

My husband and I try to go on a cruise every year with my cousin, his wife and our granddaughter. We also like to go camping around southern Nevada with our Shi Tzu Dotty and my cousins who also live nearby. We also enjoy using the time off to plan reunions and spending time with good friends and family.

What is the furthest place you’ve traveled (or would like to travel to one day)?

The furthest place I have traveled to is the Southern Caribbean. My bucket list destination is to go on a Panama Canal Cruise and also cruises to Australia and South Pacific Islands after retirement. Anywhere with a beach!

What’s the best piece of advice you’ve ever received?

The best piece of advice I have received is that change is inevitable and is going to happen whether you are ready and agree with the change or not. Try to just accept it and move on. You will never be given any more than you can handle.

Do you have any pets? Tell us about what quirky personality traits your animals have!

We have one dog named Dotty. She is an 11-year-old Shi Tzu. She is an older dog but still acts like a puppy sometimes. She is also quite the diva! She has been known to interrupt a Teams call to bark at me to let me know I have been sitting at my desk for too long and need to get up and move. She also may be just a little spoiled!

November is National Caregivers Month—a time to shine a spotlight on the millions of family caregivers who quietly, tirelessly care for the people they love. Whether it’s an aging parent, a spouse navigating a chronic illness, or a child with special needs, these dedicated individuals are the backbone of our healthcare system. And chances are, you know one. You might even be one.

The Caregiving Landscape: You’re Not Alone

Here’s a number that might surprise you: more than 63 million adults in the United States are family caregivers. That’s right—one in four Americans. Even more striking, one in three caregivers is under 50, juggling care responsibilities alongside careers, kids, and all of life’s other demands.

If you’re caring for someone, know this: you’re part of an enormous community, and your role is both vital and valued.

For many people, caregiving doesn’t come with advance notice. It arrives suddenly—after a phone call about a parent’s fall, a devastating diagnosis, or a medical crisis that turns life upside down. And while the love that drives caregiving is immeasurable, the challenges are very real.

The truth is that caregiving takes a toll. Between disrupted sleep, constant worry, physical demands and the emotional burden, it’s no wonder caregivers often put their own health on the back burner. Many cut back their work hours or leave their jobs entirely, sacrificing income and retirement savings. The average caregiver spends 26 hours per week providing care—and many give far more.

A Window Into One Family’s Journey

A co-worker shared this story with me. Her brother-in-law has lived with ALS for a decade. Today, he uses a wheelchair and needs assistance with everything—eating, bathing, dressing and even using the restroom. Her sister-in-law left her career to become his full-time caregiver, and while her love and commitment never waver, the exhaustion is constant. Add to that her own heart condition, and you begin to understand the weight she carries every single day.

Her story isn’t unique. It’s one of millions. And it’s taught me that while caregivers are incredibly strong, they shouldn’t have to do it alone.

Why Employers Should Care (and Many Already Do)

If you’re an employer wondering whether caregiver support matters, here’s your answer: absolutely. Supporting caregiving employees isn’t just the right thing to do—it’s smart business. When caregivers feel seen and supported at work, they’re more engaged, productive and loyal. Companies that embrace caregiver-friendly policies enjoy lower turnover and stronger morale.

Progressive workplaces are already stepping up with flexible schedules, remote work options, paid family leave and backup care services. But there’s another powerful resource that many employees don’t even know they have: their Employee Assistance Program.

Your EAP: The Support System You Didn’t Know You Had

Think your EAP is just for mental health counseling? Think again. If your company offers an EAP, you have access to a treasure trove of resources designed specifically for caregivers. Here’s what’s often available:

• Educational Resources and Expert Guidance
  Your EAP can connect you with information about aging, chronic conditions, disability services and caregiving strategies. They can help you decode medical jargon, understand treatment options and prepare the right questions for healthcare providers.
• Care Coordination Made Simpler
  Need to find a home health aide? Searching for adult day care or nursing facilities? Your EAP can provide referrals and help you navigate the overwhelming process of researching and evaluating care options in your area.
• Legal and Financial Consultations
  Many EAPs offer access to attorneys who can assist with power of attorney, healthcare directives, guardianship and estate planning. Financial consultants can help you make sense of Medicare, Medicaid and long-term care insurance—topics that can feel impossibly complex.
• Emotional Support When You Need It Most
  Caregiving comes with complicated emotions: grief, guilt, stress and sometimes resentment. EAP counseling services provide a safe space to process these feelings.
• Personalized Care Planning
  Some EAPs go even further, offering care consultants who can help you evaluate options, address home safety concerns and develop a comprehensive support plan tailored to your situation.

The best part? EAP services are confidential, free to you, and available without your manager’s approval. Using them won’t impact your job; it will only help you navigate one of life’s toughest challenges.

Take Action This November

National Caregivers Month is the perfect time to step up—whether you’re a caregiver, work with caregivers, or employ them:

• If you’re a caregiver: Don’t wait until you’re at your breaking point. Reach out to your EAP today. Explore what resources are available. Think of it as building your support network before you desperately need it. You deserve help, and it’s already there for you.
• If you’re a friend or colleague: Check in with the caregivers in your life—not with a vague “let me know if you need anything,” but with specific offers. Bring a meal. Offer to sit with their loved one for an hour. Just listen. Small gestures make a profound difference.
• If you’re an employer: Review your caregiver support policies. Are you promoting your EAP effectively? Many employees have no idea what’s available to them. Consider hosting an information session this month focused specifically on caregiving resources. Make it easy for employees to find help.

A Call to Action

Caregivers give so much—often sacrificing their own health, finances and peace of mind to care for those they love. This November, let’s commit to seeing them, truly supporting them, and ensuring they know about the resources that can lighten their load.

If you have an EAP, find out what caregiving support it offers. Visit your company’s HR portal, send a quick email, or make a phone call. That one small action could transform an overwhelming situation into something more manageable.

Remember this: Asking for help isn’t a weakness. It’s wisdom. It’s self-care. It’s what allows you to keep showing up for the person you love.

Let’s honor our caregivers not just with words, but with action.

Source: AARP

Family caregivers are the unsung heroes who provide vital support to older adults and people with disabilities. In the U.S., over 53 million family caregivers (up from 43.5 million in 2015) give unpaid care to loved ones—often while juggling jobs, family and their own wellbeing.

• 61% manage caregiving while working full- or part-time.
• 60 – 70% are women.
• 72% skip regular doctor visits because of their responsibilities.
• 41% report low overall wellbeing, and nearly half (47%) have experienced anxiety, depression or other mental health challenges in the past year.
• 45% have faced at least one financial hardship due to caregiving.

Experts remind caregivers: you don’t need to be perfect. Focus on what you can control, take one day at a time and make space for your own care. Visit MagellanHealthcare.com/about/bh-resources/mymh or call your program for confidential mental health resources.

Working on Social Wellbeing

• Those people with social wellbeing have strong interpersonal relationships and have love in their lives that gives them positive energy. It helps to maintain multiple close relationships that encourage you to achieve, be healthy and enjoy life.
• It’s wise to cultivate your existing relationships: strengthen your family bonds and nurture your friendships. Always seek out new connections and participate in your community. Share your talents for the benefit of those around you.

Spotlight Magellan gives colleagues and those we collaborate with the opportunity to get to know Magellan employees beyond the surface through facilitated interviews that explore their personal interests, experiences, and aspirations. Through intentional engagement, Spotlight Magellan fosters a sense of community and connection, strengthening relationships and creating a more enriching shared experience.

This month, we’re getting to know Micaela Caulkins, manager of human resources service operations. Micaela has been with Magellan since 2018.

Continue reading to learn more about Micaela:

Describe a typical workday in your life.

My day centers around leading the HR Resource Team, which plays a key role in supporting employees by addressing their inquiries through VERN. I collaborate cross-functionally to ensure employee needs are met efficiently and effectively. In addition, I’m involved in process improvement initiatives aimed at enhancing the employee experience and optimizing HR systems. I also support HR related customer and regulatory body audits, manage regulatory reporting requirements and coordinate with Centene contacts on certain non-benefits related insurance matters. The variety and dynamic nature of this role keeps every day engaging and that is one of the aspects I enjoy most.

What is the farthest place you’ve traveled (or would like to travel to one day)?

My fiancé and I love to travel and experience different cultures. The farthest place I have traveled so far is southern Italy, which was beautiful to visit in early fall. One day, I hope to explore New Zealand especially for the hiking and its incredible natural scenery.

What’s the best piece of advice you’ve ever received?

The best piece of advice I received is that growth happens outside of your comfort zone. It is something I remind myself of often whether I’m taking on a new project at work or trying something new in my personal life. Every challenge is an opportunity to learn and grow.

What’s your favorite thing to do on the weekends?

I love spending as much time as possible outdoors on the weekends. My ideal weekend starts with coffee from one of my favorite local spots, followed by hiking, a beach walk, a tennis match or quality time with family and friends.

Do you have any pets? Tell us about what quirky personality traits your animals have!

I have a labrador retriever named Finn, and he has such a fun-loving personality. He’s completely obsessed with soccer balls, if he sees one he’ll almost always steal it and sprint away like it’s his greatest prize. Finn loves meeting new people and dogs, and when he’s excited, he gets the zoomies and does tight little circles at top speed. Every so often, he’ll make a cameo in the background of a Teams call.

Mental health plays a crucial role in every aspect of life: work, relationships, physical health and overall wellbeing. Mental health screenings are a simple and effective way to check in on how you’re feeling and identify whether symptoms of conditions like depression or anxiety might be present. A mental health screening is a brief questionnaire designed to spot signs of potential concerns. It’s not a diagnosis, but it can help you or a loved one decide if it’s time to reach out for professional support.

Why screen?

• Depression and other mental health issues can affect anyone regardless of age, background or lifestyle.
• Screenings can catch early signs before symptoms become more serious.
• Early support can lead to better outcomes and prevent long-term impacts.
• Treatment can improve daily functioning and quality of life at work, school and home.

Visit MagellanHealthcare.com/about/bh-resources/mymh or call your program for confidential mental health resources.

Spotlight Magellan gives colleagues and those we collaborate with the opportunity to get to know Magellan employees beyond the surface through facilitated interviews that explore their personal interests, experiences, and aspirations. Through intentional engagement, Spotlight Magellan fosters a sense of community and connection, strengthening relationships and creating a more enriching shared experience.

This month, we’re getting to know Kimberly Elias, sales executive for the employer market. Kimberly has been with Magellan since 2022.

Continue reading to learn more about Kimberly:

Describe a typical workday in your life.

A typical workday involves connecting with employers and insurance brokers in the Southeast and Midwest markets and sharing how Magellan can provide them with the best and most effective wellbeing solutions for their employees and their organization. My days involve extensive collaboration, outreach to decision-makers, education and navigating the complex nuances that come along with forging meaningful partnerships. I love strategizing and collaborating with my Magellan business partners and creating win-win situations for Magellan and our clients.

Do you have a favorite recipe you love to make (or have made for you)?

Coconut curry chicken is my go-to for some homemade comfort food. The secret ingredient is the right amount of garam masala and lemongrass.

In one word, how would your family and friends describe you?

Difference maker.

Who (dead or alive) inspires you and why?

My maternal grandparents will always be my biggest inspiration and my heroes in life. They were married for over 56 years and provided me with a very loving and stable childhood. They modeled unconditional love and showed me that no matter where you come from or what your circumstances are, you can create and achieve the life you desire. My pop pop was a country boy from Oklahoma who served his country and fought in World War II and the Korean war. My grandmother was an immigrant from Germany. They worked hard and loved their family. They taught me that what matters most in life are God, love, family, laughter and a home-cooked meal!

What’s your favorite thing to do on the weekends?

You will typically find me in the mountains on my mountain bike or hiking. I also volunteer as an equine therapy horse lead, which involves providing care to 16 horses and helping those with physical and mental health challenges. After a long day on the trail or on the ranch, you will find me in the kitchen cooking and enjoying great conversation with my adult kids.

Spotlight Magellan gives colleagues and those we collaborate with the opportunity to get to know Magellan employees beyond the surface through facilitated interviews that explore their personal interests, experiences, and aspirations. Through intentional engagement, Spotlight Magellan fosters a sense of community and connection, strengthening relationships and creating a more enriching shared experience.

This month, we’re getting to know Jessie French Danzi, human resources business consultant. Jessie has been with Magellan since 2014.

Continue reading to learn more about Jessie:

Describe a typical workday in your life.

On a typical work day, I wake up early and take a few minutes for myself to meditate. Then I start getting ready for the day by checking my schedule for work and activities. I get breakfast ready for my eight and 10-year-old children and myself, my oldest loves to help me. We finish packing lunches and school bags and I drop them off, and then I usually go to the gym. When I get back I get myself ready to start meetings, which is what most of my work day entails. I consider myself very lucky to have great business partners that I enjoy working with. We come up with strategies to support their work and teams, consult on all kinds of human resources (HR) matters and find solutions to challenges. After work I begin my taxi driver service for my kids, taking them to all of their activities. I’m the cheerleading coach, the Girl Scout leader and I’m on the Parent Teacher Association (PTA) board so some of them are my activities, too! Then we have dinner and wind down to get to bed, and then start all over the next day!

What are you currently reading?

I don’t watch much television, but I read a lot. I am in the process of re-reading everything by Tom Robbins, currently on my favorite of his “Jitterbug Perfume” but others may know him from “Still Life with Woodpecker” or “Even Cowgirls get the Blues.” I haven’t read a book by him that I didn’t love!

Do you have a favorite recipe you love to make (or have made for you)?

I really enjoy cooking, especially on the weekends. I make really good meatballs and sauce (five stars from my local Long Island family) which my kids ask for weekly. We like it with a side of pasta, garlic bread and sauteed broccoli. The secret to my sauce is starting it really early in the day and letting everything slowly come together. We don’t rush it, but we do like to check in with some bread dipping throughout the day! My daughters also enjoy cooking so we are always trying new recipes and combinations of things. I have Celiac disease, so cooking at home is usually the best option, and we like to challenge ourselves to make gluten-free food that tastes the same as the gluten version.

What’s your favorite thing to do on the weekends?

On the weekends I love to go on adventures! I live on Long Island so there are lots of outdoor options in the summer like gardening, beaches, boat rides, nature preserves and pools. We are not very far from New York City so we also love to venture into the city to check out museums, Broadway shows and baseball games!

What’s the best piece of advice you’ve ever received?

“Find joy in everything you choose to do. Every job, relationship, home…it’s your responsibility to love it or change it.”  That’s a quote by author Chuck Palahniuk, but I’ve received that advice repeatedly in some form or another throughout my life. When I reflect on that, I think it helps to ground me in my immediate reality, and being in the moment is where I find the most joy. Present-moment awareness gives us the tools to move through many challenges without being caught in the past or future, neither of which we have control over.

Spotlight Magellan gives colleagues and those we collaborate with the opportunity to get to know Magellan employees beyond the surface through facilitated interviews that explore their personal interests, experiences, and aspirations. Through intentional engagement, Spotlight Magellan fosters a sense of community and connection, strengthening relationships and creating a more enriching shared experience.

This month, we’re getting to know Rebekah Hardin, director, employer strategy & vendor management. Rebekah has been with Magellan since June 2021.

Continue reading to learn more about Rebekah:

Describe a typical workday in your life.

A typical workday for me involves working closely with our employee assistant program (EAP) vendor partners and acting as a liaison between the vendors and internal teams. I really enjoy getting to collaborate with so many different teams and diving into problem solving! Whether it’s addressing immediate issues that impact our customers and members or finding long-term solutions, it’s a good mix of challenge and reward. I also support the employer monthly operations report and our all-hands meetings, where I enjoy bringing a little fun each month with new themes, people celebrations, spotlights and maybe some random trivia.

Do you have a favorite recipe you love to make (or have made for you)?

I have three kids under the age of five-years-old, so I like to say that I’m on an episode of “Chopped.” Every night is a new challenge of putting together a well-rounded, delicious meal in under 30 minutes with the ingredients I already have and for the strongest critics (toddlers)!

In one word, how would your family and friends describe you?

Adventurous! I’m always up for a good adventure!

What is the farthest place you’ve traveled (or would like to travel to one day)?

I’ve been very fortunate to travel to over 50 countries so far! My favorite destinations are in South America: Patagonia, Easter Island, Galapagos Islands and Buenos Aires. I’d love to return with my kids to see these places through their eyes.

Do you have any pets? Tell us about what quirky personality traits your animals have!

We have three dogs with eclectic personalities. Pepperoni (Heeler/Aussie mix), George Barkington (Heeler/Pitt Mix) and Hank (Heeler/Pitt/Lab mix). Pepperoni is our bossy old lady, George is our cranky, comfort-loving middle-aged guy, and Hank is our enthusiastic, animal chasing, lovable pup.

What is your self-care routine after the work week/ favorite ways to unwind after work?

I love to get outside and work in my garden to unwind. There’s something super relaxing about digging in the dirt, yanking out some weeds, moving and arranging my flower beds and just being surrounded by green. It’s my happy place and totally clears my head and makes me feel refreshed. Plus, watching plants grow is kind of magical!

What is your favorite family or cultural tradition you’d like to share with others?

Almost every Christmas since before I was born, my extended family has done a live re-enactment of the Nativity. Some years, we had specific themes (for example, “the three caballeros” instead of the three wise men). New family members play “Baby Jesus,” and the costumes continue to evolve a little bit every year. We’ve now continued this tradition with my kids and nieces and nephews using many of the same costumes such as Burger King crowns, tinsel angel halos and shepherds’ robes all used from the last 40+ years!