Every employer wants their workforce to be fully engaged and productive. Yet a growing challenge undermines this goal: presenteeism, where employees are physically present but mentally distracted by personal responsibilities that drain their focus and energy.

The numbers reveal the scope of this challenge. Research from Harvard Business Review shows employees spend 41% of their time on discretionary activities that add little value and could be delegated to others. Meanwhile, the juggling act of modern life—coordinating childcare, managing elderly parent care, and handling household responsibilities while working from home—creates a perfect storm of workplace distraction.

The impact on working family caregivers is particularly striking. More than 23% report either missing work or struggling with reduced performance due to caregiving responsibilities. For those affected, caregiving can reduce work productivity by approximately one-third, translating to an estimated $5,600 per employee when annualized across all employed caregivers. This productivity loss primarily stems from the stress and fatigue that employees bring into their workday.

A Strategic Solution Emerges

Forward-thinking employers are addressing this challenge head-on with practical support systems. Magellan Healthcare’s EAP with Care Membership offers employees unlimited access to the world’s largest network of service providers, streamlining the process of finding and booking both short-term and long-term care for their loved ones.

This employer-paid benefit eliminates the hours employees typically spend searching for reliable caregiving support and household assistance. Instead of scrolling through endless online listings or making countless phone calls during work hours, employees can quickly access vetted professionals through a comprehensive platform.

The Care Membership service spans a full spectrum of family needs, including childcare providers, senior and disability caregivers, respite care, babysitters, housekeepers, errand services, tutors, and pet care professionals—all accessible via a website and mobile app.

Streamlined Process, Verified Results

The platform prioritizes both convenience and safety. Employees can search for qualified providers by location and filter results based on hourly rates, availability, experience levels, and specific qualifications. Every caregiver undergoes background screening before joining the platform, with additional background checks and safety resources available for employees who want extra assurance. There are referral specialists to help employees find the best candidates for their specific needs. Once employees find the right provider, they can easily arrange services and payment through the platform.

The Business Case for Care Support

The Care Membership program demonstrates an employer’s genuine commitment to work-life balance, moving beyond surface-level benefits to address real challenges employees face daily.

With this support system in place, stress-related absenteeism decreases when employees know their family responsibilities are professionally managed. Presenteeism diminishes as mental bandwidth previously consumed by caregiving coordination becomes available for work tasks.

Employee retention improves when workers feel truly supported in managing their complex lives.

When employees trust that their loved ones are in capable hands, they can fully invest their mental energy in their professional responsibilities. This creates a positive cycle where reduced stress leads to improved performance, reinforcing the value of the support system.

Investing in Care Membership represents more than just an employee benefit—it is a strategic decision that strengthens the entire workforce’s capacity to perform at its best. In today’s competitive talent market, this kind of meaningful support can differentiate employers who genuinely understand the realities of modern working life.

Learn more about Care Membership through Magellan’s EAP here.

Source:

• Fakeye, Samuel, Drabo, Bandeen-Roche and Wolff. (2022). “Caregiving-Related Work Productivity Loss among Employed Family and other Unpaid Caregivers of Older Adults.”

On May 29, 2025, Dr. Nicoletta Tessler, CEO of BeMe Health, led a powerful and engaging 15-minute webinar titled Practice Healthy Social Media Use. Whether you joined us live or are just catching up now, this recap highlights the key takeaways from her thoughtful and timely discussion.

When Is It “Too Much”?

We all know that technology and social media are deeply ingrained in our daily lives. But how do we know when it becomes too much? According to Dr. Tessler, the tipping point is personal, but a useful indicator is when social media starts to interfere with your quality of life, relationships or mental health. She walked us through several signs that it may be time to reassess your usage:

• Diminished Presence: Difficulty staying focused on conversations or activities without checking your phone.
• Mental Health Impact: Increases in anxiety, depression, loneliness or low self-worth triggered by online comparisons or seeking validation.
• Sleep Disruption: Nighttime device use affecting sleep quality and next-day energy.
• Productivity Loss: More time spent consuming content than creating or doing meaningful work.
• Relationship Strain: Loved ones feeling neglected or disconnected because of your screen time.
• Impulse Use: Reaching for your phone out of habit rather than intent.
• Physical Symptoms: Eye strain, poor posture and other device-related discomfort.

If these sound familiar, ask yourself: Is this enhancing or diminishing the life I want to lead? If it’s the latter, it may be time to set some healthier boundaries.

Emotional and Mental Health Impacts

Dr. Tessler emphasized the profound emotional and mental effects of excessive social media use:

• Anxiety and Stress: Constant notifications increase stress and feed the Fear of Missing Out (FOMO).
• Depression: Exposure to idealized, filtered lives can lead to feelings of inadequacy.
• Loneliness: Virtual overuse often replaces meaningful real-world connection, ironically increasing isolation.
• Low Self-Esteem: Social comparison and the pursuit of online validation can erode internal confidence.
• Cognitive Fatigue: Frequent multitasking and content switching train our brains for distraction, reducing focus and deep thinking.
• Sleep Issues: Late-night screen time disrupts circadian rhythms and melatonin production.
• Emotional Dysregulation: Overexposure to intense content can heighten emotional reactivity or dull it.
• Addictive Patterns: Social media use activates dopamine-driven reward cycles, creating compulsive habits.

So, What Can We Do?

Dr. Tessler offered a multi-part framework for building a healthier relationship with technology.

Set Clear, Intentional Boundaries

• Establish time limits on social media use.
• Create device-free zones, especially in the bedroom.
• Set a tech curfew, and honor it, even on weekends.

• Before picking up your phone, ask yourself: Why am I doing this?
• Avoid grazing on content throughout the day. Schedule your social media time.

• Share your boundaries with others to normalize healthy tech use.
• Be a role model, not just for others, but for yourself.

Make Time for Real Connection

• Schedule regular in-person time with friends and family.
• Use your device to call or FaceTime, not just text.

Focus on What Adds Value

• Try a digital detox—start with 15 minutes, an hour or a day.
• Replace doom-scrolling with meditation or mindfulness apps.

• Turn off non-essential notifications to reduce distractions.
• Rearrange your home screen to hide attention-grabbing icons.

• Unfollow or mute any accounts that don’t make you feel good.
• Audit your tech use weekly or monthly.
• Ask yourself: Is this helping or harming? Make small adjustments as needed.

Final Thoughts: Start Small, Start Somewhere… Just, START

Dr. Tessler closed the session with this reminder: The goal is not to eliminate technology, but to become more conscious about how we use it. Here are her parting words of wisdom:

• Recognize early signs. Just like with physical health, mental wellbeing requires proactive care.
• Start somewhere. You don’t need to be perfect, just begin.
• Have self-empathy. You’d be patient with a friend starting something new; be just as kind to yourself.

You don’t have to overhaul everything at once. Taking one small step toward better balance is how meaningful change begins.

If you missed the Magellan Minute, listen to the recording here.

Mind Your Mental Health

During the summer, your mental health can be affected by longer days, oppressive heat and changes in schedules. Here are some ways to keep mentally healthier during those lazy-hazy-crazy days.

• Stay active by going for walks or hikes, or doing yoga outdoors, during the cooler morning hours.
• Make sure you always stay hydrated.
• Sit in the shade and express yourself by writing in a journal. Or read a stimulating book.
• Regularly meet with friends and/or family (in cool locations!) to share insights on what’s going on your life.
• If you’re struggling with an issue such as depression, anxiety, trauma, OCD, substance abuse or relationship problems, reach out to your program for professional assistance.
• Check in on your vulnerable neighbors during heat waves.
• If you’re traveling, make sure to refill your prescriptions in advance.

Visit MagellanHealthcare.com/about/bh-resources/mymh or call your program for confidential mental health resources.

Working on Wellbeing: Working on Career Wellbeing

• Career wellbeing is about finding meaning in the work you do, whether it’s paid or volunteer. It’s easier to feel fulfilled when your tasks align with your strengths and interests.
• Celebrate your successes and the successes of your team. When you find joy in your work, you’ll not only perform better, but you’ll also help boost morale and contribute to a positive, productive work environment.

When employees decide to seek help for life’s challenges through their Employee Assistance Program (“EAP”), accessibility and convenience become crucial factors in whether they follow through. Traditional barriers—including scheduling difficulties, travel constraints and privacy concerns—often prevent people from accessing the support they need.

Magellan Healthcare’s EAP provides five different ways to access counseling: in-person, video, phone, text messaging and live chat.

This multi-modal strategy recognizes people with different comfort levels, scheduling constraints, geographic limitations and communication preferences when seeking help. By meeting individuals where they are—whether they prefer the personal connection of face-to-face sessions, the convenience of video calls or the immediate back-and-forth of live chat—organizations help remove critical barriers to entry for EAP services.

This flexibility increases initial engagement and improves ongoing participation, as individuals can seamlessly transition between modalities as their needs evolve or circumstances change. The result is an inclusive, accessible mental health support ecosystem that serves employees and their families more effectively, ultimately leading to better individual outcomes and greater value for the organization.

Offering multiple counseling modalities delivers several key business benefits:

• Increased utilization rates: When employees can access services on their terms, program participation rises by an average of 31% (Journal of Occupational Health Psychology, 2023)
• Reduced barriers to entry: 67% of employees who would not pursue traditional therapy report a willingness to use digital mental health services (Harvard Business Review, 2024).
• Enhanced productivity: Access to appropriate mental health support can recover up to 27 productive workdays per employee annually (American Psychological Association, 2024)

For organizations EAP support is not just a benefit—it is a strategic investment with measurable returns. By offering multiple pathways to mental wellness, employers demonstrate commitment to their workforce while protecting their bottom line.

Magellan Healthcare focuses on connecting employees and their families to services that are accessible, responsive and holistic—and helping businesses build the healthy, engaged workforce they need to thrive.

Ready to learn how comprehensive mental health support can benefit your organization? Visit MagellanHealthcare.com/Employers.

Autism Acceptance Month celebrates the unique strengths of individuals with autism spectrum disorder (ASD) while promoting understanding and support for their needs. ASD affects 1 in 36 children and an estimated five million adults in the U.S. Many face co-occurring mental and physical conditions, requiring holistic care to support their overall wellbeing.

Why acceptance matters

Acceptance creates opportunities and builds a sense of belonging. When individuals with autism are accepted and supported:

• Early intervention becomes possible. Diagnosing autism early enables access to therapies, such as Applied Behavior Analysis (ABA), that improve communication and social skills, promoting independence and meaningful connections.
• Barriers are broken down. Approximately 85% of adults with autism are unemployed or underemployed. Increased awareness and support can help overcome challenges in education, employment and healthcare, creating opportunities for inclusion and success.

Why co-occurring conditions matter

Co-occurring conditions often significantly impact the lives of individuals with ASD.

• Physical health conditions, such as gastrointestinal issues, epilepsy and sleep disorders, affect approximately 50 – 70% of children with ASD.
• Mental health conditions, like anxiety, depression and attention-deficit hyperactivity disorder (ADHD), impact up to 80% of adults with ASD.

Addressing these co-occurring conditions in tandem with ASD improves quality of life, strengthens relationships and promotes greater independence.

How you can make a difference

• Learn: Educate yourself about autism and co-occurring conditions.
• Advocate: Promote participation in schools, workplaces and communities.
• Amplify: Celebrate the strengths and perspectives of individuals with ASD.

Together, we can create a world that embraces neurodiversity, fosters acceptance and empowers individuals with ASD to thrive.

Visit MagellanHealthcare.com/Autism-Resources for more information and helpful resources.

In today’s workplace environment, employee mental health has emerged as a critical factor affecting organizational performance and success. Digital mental health platforms are increasingly being adopted as effective tools to support employee wellbeing while simultaneously improving business outcomes. Magellan Healthcare’s Digital Emotional Wellbeing Program, powered by NeuroFlow, is a core component of our Employee Assistance Program and a strategic solution that transforms mental health support from a cost center into a productivity driver.

Understanding the Business Impact of Mental Health Challenges

Recent research has revealed the significant economic implications of mental health issues in the workplace:

• The World Health Organization estimates that depression and anxiety cost the global economy approximately $1 trillion annually in lost productivity (2022)
• Employees working while struggling mentally (presenteeism) experience an average 8% productivity decline (Journal of Occupational and Environmental Medicine, 2023)
• Healthcare costs for employees with untreated mental health conditions are typically 20% higher (Milliman Research Report, 2020)
• Employee turnover related to burnout and mental health issues costs organizations an estimated $3,000 per employee annually (SHRM/Kronos Study, 2021)

How Digital Mental Health Solutions Are Addressing These Challenges Head-On

Modern digital mental health solutions deliver value across multiple dimensions:

1. Healthcare Cost Reduction – Digital tools that help employees track mood, sleep patterns and pain levels while building coping skills can identify mental health concerns before they escalate. The American Journal of Managed Care has found that early digital interventions can reduce overall healthcare costs by 15-23%.
2. Productivity Improvements – Access to evidence-based relaxation techniques, breathing exercises, and stress management tools directly translates to improved performance and reduced absenteeism. A 2023 Deloitte analysis revealed that companies investing in digital mental health resources saw a $4.20 return for every dollar spent through productivity enhancements.
3. Talent Attraction and Retention Benefits – In today’s competitive labor market, organizations that demonstrate commitment to employee wellbeing gain an edge in recruiting and retaining valuable talent. According to Gallup’s 2023 State of the Global Workplace report, 61% of employees consider mental health benefits “very important” when evaluating job opportunities.
4. Privacy and Accessibility Considerations – Effective digital mental health platforms should be HIPAA-compliant and accessible via multiple channels, ensuring all employees can benefit regardless of technology access. Strong confidentiality measures should protect sensitive health information while still providing organizational leaders with anonymized, aggregate insights.

A Strategic Business Decision

Mental health initiatives aren’t simply about compliance or expanding employee benefits—they represent strategic investments that directly impact operational excellence, innovation capacity and organizational resilience.

Investing in digital emotional wellbeing empowers employees to manage stress, build resilience and improve overall mental health—leading to a healthier, more productive workforce. Magellan Healthcare’s Digital Emotional Wellbeing Program, powered by NeuroFlow, offers accessible, evidence-based tools such as digital cognitive behavioral therapy (DCBT), mindfulness techniques and behavior tracking to support employees anytime, anywhere.

With proactive engagement features like gamification, rewards and automated check-ins, employees stay actively involved in their wellbeing journey. Employers also benefit from enterprise-level reporting that highlights workforce wellbeing trends while maintaining confidentiality. Prioritizing emotional wellbeing not only enhances workplace culture but also drives long-term business success.

By implementing comprehensive digital mental health solutions, organizations aren’t just supporting employee wellbeing—they’re making evidence-based investments in their company’s performance and long-term success.

Learn more about Magellan Employer Solutions.

Sources:

• World Health Organization. (2022). Mental Health and Work: Impact, Issues and Good Practices.
• Hemp, P. (2023). “Presenteeism: At Work—But Out of It.” Journal of Occupational and Environmental Medicine, 65(3), 252-263.
• Milliman Research Report. (2020). “How do individuals with behavioral health conditions contribute to physical healthcare costs?”
• Society for Human Resource Management & Kronos. (2021). “Employee Burnout: Causes and Cures.”
• Mordecai, D., et al. (2021). “Digital Mental Health Interventions: Cost-Effectiveness Analysis.” American Journal of Managed Care, 27(5), 196-203.
• Deloitte UK. (2023). “Mental health and employers: The case for investment – pandemic and beyond.”
• Gallup. (2023). “State of the Global Workplace: 2023 Report.”

Observed during the third full week of March (March 16-22), National Drug and Alcohol Facts Week aims to inspire dialogue and offer education about the science of drug use and addiction. A number of surprising facts illustrate the seriousness of the issue today.

• Alcohol is the most commonly abused substance and the third most common cause of death in the U.S. Although legal, alcohol kills over 95,150 Americans each year.
• Thirteen is the average age at which children experiment with drugs.
• An estimated 60% of poor work performance can be tied to drug or alcohol use.
• 138 million Americans age 12 and over drink alcohol, and 20.4% of them have an alcohol use disorder.
• Common reactions to substance use include needing to consume more to get the same effect; substance dependency; painful withdrawal symptoms; high blood pressure and stroke; problems with the liver and pancreas; development of certain cancers; loss of motivation; depression and anxiety.

Visit MagellanHealthcare.com/about/bh-resources/mymh or call your program for confidential mental health resources.

Physical wellbeing: tips for maintaining a health body.

• Keep your physical wellbeing high on your priority list—it’s a foundation for thriving in all areas of life!
• Pay attention to how you feel and make adjustments as needed—rest when you’re tired and move when you’re restless.

At a time when workplace distraction and stress have never been a greater impediment to productivity, it would be ideal to have a resource that could help employees deal with specific issues that may be holding them back in work or personal areas.

Magellan’s Wellbeing Coaching targets problem areas for employees and helps them achieve resolutions that clear the way for improved performance.

Workplace inattention

60% of employees can’t go 30 minutes without getting distracted (Fortune 2024) and employees lose over 5 work hours per week thinking about stressors (American Psychological Association).

What is Wellbeing Coaching?

This service, part of Magellan’s Employee Assistance Solution, helps employees and their family members focus on and manage challenging issues, build their resilience and thrive in all aspects of their lives.

Each Magellan Wellbeing Coach is a board certified coach (BCC) through Center for Credentialing & Education (CCE), and receive continual training and supervision to improve their skills and areas of expertise.

How does it work?

In confidential sessions conducted by phone or video, Wellbeing Coaches engage employees by listening and using motivational interviewing to help them clarify their goals and objectives, identify their relevant strengths and recognize potential roadblocks to goal attainment. Coaching sessions are typically 50 minutes long and scheduled based on the employee’s needs, with 30-minute follow up sessions usually once every two weeks.

Wellbeing Coaches assist employees in developing customized plans to achieve their goals via a strengths-based approach, building on the positive inner resources of an individual to make changes. Employees are encouraged to take an active role in managing their wellbeing through making behavioral changes and being accountable for their progress.

Providing a different perspective

We’re often consumed by our own opinions, life experiences and way of thinking. A coach can provide a new and often helpful perspective on things (INLP Center).

How does Wellbeing Coaching benefit employers?

Wellbeing Coaching motivates and empowers employees to take action to feel fulfilled in all aspects of their lives. When they focus on wellbeing in one area, other areas naturally improve, and employees experience increased confidence, engagement and loyalty. This supports a healthier, more present workforce.

Proven results

Magellan Healthcare members report a 96% overall satisfaction rating. The 4.8-out-of-5 rating includes Overall Service Quality, Achieving Goals, Coach Helpfulness, Coach Responsiveness and Resources Provided. These results demonstrate a tangible positive impact for employees and their families.

Learn more about Magellan’s Employer Solutions