When tragedy strikes the workplace – whether it’s a sudden accident, natural disaster, act of violence, or a major organizational upheaval – the impact on your people can be profound and far-reaching. Events like these can shake their sense of safety and stability, leading to emotional and psychological effects that may linger long after the initial crisis has passed.
At Magellan Healthcare, we understand how critical it is for organizations to respond quickly, compassionately, and effectively during these challenging times. That’s why our Critical Incident Response (CIR) services, part of our Employee Assistance Program (EAP), support organizations and employees through their most difficult moments.
Why Crisis Support Matters
During and after a crisis, employees often experience a range of emotional responses such as shock, fear, guilt, anxiety, confusion and denial. These reactions are normal; however, without proper support, they can escalate into long-term stress and decreased workplace performance. In fact, 61% of employees report significant stress during times of crisis, which can lead to a 33% drop in productivity. If unaddressed, the ripple effects of a crisis may contribute to absenteeism, turnover and reduced morale.
By providing timely, expert support through CIR services, organizations can protect their employees’ mental health while promoting a faster recovery and return to productivity.
Magellan’s CIR team comprises licensed behavioral health professionals who average 17 years of experience in trauma response. They are available 24/7, 365 days a year to guide organizations and employees through their most vulnerable moments with professionalism, empathy and skill.
Our services are tailored to each organization’s specific needs and may include:
- Psychological First Aid
- Management consultation and coaching
- Group and individual debriefings (onsite or virtual)
- Telephonic crisis support
Whether an incident affects one individual or an entire department, our CIR team conducts an initial consultation to understand the situation and develop a customized response plan. Support can be deployed quickly, with virtual or onsite services available within hours.
Beyond the First Response
Crises are not resolved in a single day; recovery often takes time. Magellan continues to support organizations beyond the immediate response. Our clinicians follow up with the organization in the days and weeks following the incident to assess recovery, recommend additional resources and ensure employees are coping well. This ongoing support helps organizations show care for their employees, build trust and prevent long-term impacts such as burnout or disengagement.
The Power of Skilled Support
With more than 3,000 responses per year, Magellan’s CIR team has built a reputation for excellence. Our clients consistently tell us that this service made a real difference for their teams. Employees feel supported, heard and reassured during moments of crisis.
A crisis can change everything. With the right support in place, your organization can help employees recover and move forward. Learn more about how Magellan’s CIR services can make a meaningful difference during times of need.
Sources:
American Psychological Association.
International Journal of Emergency Mental Health and Human Resilience.
